LESLIE RODRIGUEZ
Orlando,FL
Summary
Dynamic professional with extensive experience in customer service at Marriott Vacations Worldwide, excelling in communication and conflict resolution. Proven ability to enhance guest satisfaction through tailored recommendations and attentive service. Skilled in POS processing and maintaining organized records, contributing to efficient operations in high-volume environments.
Overview
8
8
years of professional experience
Work History
Babysitter / Childcare Provider
Self-Employed
Orlando, FL
11.2022 - Current
- Developed trusting relationships with families through reliability and clear communication
- Communicated effectively with parents regarding children's progress and needs.
- Organized records and maintained a welcoming environment to support children's comfort and safety
- Balance multiple responsibilities while providing attentive service
Sales Front Desk
Marriott Vacations Worldwide
Orlando, FL
04.2022 - 08.2024
- Delivered exceptional front-line guest service in high-volume resort environment, enhancing visitor satisfaction
- Engaged with guests to identify needs and provide tailored recommendations for services and activities, improving their overall experience
- Assisted guests with inquiries and requests, contributing to positive and memorable experiences during their visits
- Processed payments and maintained accurate transaction records using point-of-sale systems
- Answered and routed incoming phone calls while maintaining a professional and welcoming presence
- Maintained organized records and ensured front desk areas remained clean and presentable
- Worked closely with team members and leadership to ensure smooth daily operations and guest satisfaction
Supervisor / Bartender
Buca di Beppo
Celebration, FL
08.2018 - 03.2021
- Provided attentive service in fast-paced restaurant environment, enhancing guest satisfaction
- Established rapport with guests, fostering enjoyable dining experiences
- Recommended menu items and upsold food and beverage options, increasing overall sales
- Managed cash and credit transactions accurately
- Assisted team members to maintain efficient service flow during busy shifts
Education
High School Diploma -
Fort Myers High School
Fort Myers, FLSkills
- Attention to Detail
- Communication skills
- Conflict resolution
- Team Collaboration
- Customer relationship management
- Brand engagement
- High-volume experience
- POS & Payment Processing
Customer Experience Highlights
- Known for building genuine connections with guests and creating welcoming experiences
- Comfortable engaging with diverse customers and providing personalized recommendations
- Strong ability to stay organized and attentive in high-traffic environments
- Focused on creating memorable interactions that encourage repeat visits and customer loyalty
Timeline
Babysitter / Childcare Provider
Self-Employed
11.2022 - Current
Sales Front Desk
Marriott Vacations Worldwide
04.2022 - 08.2024
Supervisor / Bartender
Buca di Beppo
08.2018 - 03.2021
High School Diploma -
Fort Myers High School