Leslie Rojo
Hospitality Trainer
Columbus,OHIO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CROSS TRAINER
Shake Shack
12.2021 - Current
- As a cross trainer, I was given the duties of an assistant manager, meaning that I was expected to be on top of the team. Cross trainers train in their own restaurants and other restaurants across the country. I cross-trained and provided backup support for organizational leadership.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promoted team unity with a daily warm and welcoming attitude.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
TEACHING ASSISTANT
Teaching Academy
08.2021 - 08.2022
- In my final two years of high school at Columbus Downtown High School, I enrolled in a career center program called Teaching Academy. This was a program for students interested in the teacher career pathway.
- Program required to complete a portfolio of research on education, select grade levels to go assist in teaching, and projects.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
TEAM MEMBER
Steak 'n Shake
03.2020 - 03.2021
- I was assigned to drive-thru cashier, but because I exceeded the expectations of the management team, I was given two raises and the ability to work every station in store.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Tasks ranged from cleaning bathrooms, running food to guests, maintaining the parking lot, making burgers, to taking cash register orders for guests.
- This was also my first official job.
INTERNSHIP
Hampton Inn Suites
02.2018 - 06.2020
- During this internship, I was given a variety of tasks to complete. They ranged from doing laundry work, desk help, housekeeping cleaning, room checking, and even guiding guests around the hotel
- This was a paid shadow work internship that I took as a first-time job and community hours for high school.
Education
Associate of Arts - Political Science
Columbus Community Sate College
Columbus, OH01.2025
Mifflin High School
Columbus, OH06.2022
Columbus Downtown High School
Columbus, OH05.2022
Skills
- Teaching
- Bilingual
- Microsoft
- Patience
- Team Development
- Cash Handling
- Business and Administrative Services
- Food Safety
- Customer Service
- Active Listening
- Problem Resolution
- Activity Planning
References
- Des'Tiny Adkins, Customer Service Representative, 614-531-7241, destinyadkins010406@gmail.com
- Mayra Guzman-Rodriguez, Shake Shack / Manager, 614-214-2425, mayraguzman1025@gmail.com
- Chrisshad Manning, FedEx/ Security Officer, 614-599-6284, renix614@gmail.com
Timeline
CROSS TRAINER
Shake Shack
12.2021 - Current
TEACHING ASSISTANT
Teaching Academy
08.2021 - 08.2022
TEAM MEMBER
Steak 'n Shake
03.2020 - 03.2021
INTERNSHIP
Hampton Inn Suites
02.2018 - 06.2020
Associate of Arts - Political Science
Columbus Community Sate College
Mifflin High School
Columbus Downtown High School
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