LESLIE ROSAS
Clifton
Summary
Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales, and implements process improvements. Strong organizational skills, and dedication to delivering exceptional customer service. Skilled Center Specialist with proven experience in managing day-to-day operations of center-based programs and initiatives. Strong ability to build relationships, collaborate with diverse teams, and resolve conflicts swiftly and effectively. Demonstrated success in improving operational efficiency, implementing innovative solutions, and driving growth within the organization. Possessing top-notch communication skills coupled with a knack for problem-solving.
Overview
6
6
years of professional experience
Work History
Processing Center Specialist
Victoria's Secret & PINK
Carlstadt
08.2024 - Current
- Followed established guidelines for picking orders accurately.
- Collaborated closely with other departments on special projects as needed.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in packaging and labeling of products for shipment.
Floor Supervisor
Burlington Coat Factory Department Store
Paterson
07.2023 - 04.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with management to outline work plans and formulate enhancements and strategies for achieving operational objectives.
- Trained staff on effective methods for navigating different sales situations, complicated challenges, and tough customer interactions.
- Performed daily opening and closing procedures according to established guidelines.
Back of House Associate
Burlington Coat Factory Department Store
Passaic
03.2022 - 07.2023
- Sorted pallets and deliveries, optimizing product arrangement in warehouse
- Ensured tidy, orderly, and secure work environment to meet cleanliness standards.
- Welcomed customers and assisted with product inquiries, selections, and purchases.
- Arranged stock efficiently through clear labeling of items and organization by size or color.
Receiving Associate
Michaels Arts And Crafts
Paramus
06.2020 - 02.2021
- Facilitated pallet and delivery unloading while systematically organizing products in warehouse
- Categorized items through clear labeling and systematic arrangement based on size or color.
- Welcomed customers and assisted with product inquiries, selections, and transactions.
- Structured store merchandise racks and displays to elevate and preserve aesthetically pleasing environments.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
Front End Supervisor
AC Moore Corporate
Clifton
01.2019 - 03.2020
- Addressed customer concerns with friendly and knowledgeable service, resolving issues promptly and effectively.
- Oversaw cash drawers across 10 checkout stations to ensure sufficient cash supply.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Processed returns and exchanges according to company policies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
Education
Associate of Applied Science - Criminal Justice
Passaic County Community College
Paterson, NJ05.2018
High School Diploma -
Passaic High School
Passaic, NJ06.2015
Skills
- Team mentoring
- Client Engagement
- Communication skills
- Team leadership
- Customer service
- Attention to detail
- Time management
- Problem solving
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Languages
Spanish
Professional
Timeline
Processing Center Specialist
Victoria's Secret & PINK
08.2024 - Current
Floor Supervisor
Burlington Coat Factory Department Store
07.2023 - 04.2024
Back of House Associate
Burlington Coat Factory Department Store
03.2022 - 07.2023
Receiving Associate
Michaels Arts And Crafts
06.2020 - 02.2021
Front End Supervisor
AC Moore Corporate
01.2019 - 03.2020
Associate of Applied Science - Criminal Justice
Passaic County Community College
High School Diploma -
Passaic High School
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