LESLIE SALGADO
Houston
Summary
Results-driven client services professional with 7+ years of experience in customer operations, property management, and retail leadership. Proven ability to handle high-volume inquiries, resolve complex billing and access issues, and maintain consistent service levels under pressure. Adept at training teams, managing daily workflows, and building lasting relationships with homeowners, residents, and stakeholders.
Overview
2
2
years of professional experience
Work History
Client Service Extraordinaire
Rise Association Management
03.2025 - Current
- Handled inbound calls covering HOA fees, billing inquiries, gate access, deed restrictions, and clubhouse reservations as the primary point of contact for homeowners and tenants
- Maintained 30+ resolved service tickets daily with same-day response on all assigned tickets and consistent SLA compliance
- Resolved billing matters including fee waivers, charges, and payment plans; processed check postings and provided detailed account breakdowns
- Assisted residents with portal registration, lease processing, and community amenity access including pools, gates, key fobs, and access cards
- Conducted in-person account review meetings with homeowners to address concerns and maintain accurate community documentation
Receptionist
Rise Association Management
03.2024 - 03.2025
- Managed front desk operations, directing calls, emails, and service requests in a timely, professional manner
- Coordinated with AR and AP teams to process homeowner and vendor payments and vendor check pickups
- Managed incoming/outgoing packages and mail; assisted Client Service team with resident access device orders
Education
High School Diploma -
Northbrook High School
Houston, TX05-2018
Skills
- Customer Service Mgmt
- HOA / Property Ops
- Ticket Management
- Billing & Payments
- Access Management
- Staff Training & Dev
- Scheduling
- Conflict Resolution
- Cash Handling
- Problem-Solving
- Attention to Detail
- Team Collaboration
LANGUAGES
English (Native)
Spanish (Proficient)
Timeline
Client Service Extraordinaire
Rise Association Management
03.2025 - Current
Receptionist
Rise Association Management
03.2024 - 03.2025
High School Diploma -
Northbrook High School