Leslie Santiago
North Myrtle Beach,SC
Summary
Dedicated Customer Service Specialist with management experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
22
22
years of professional experience
Work History
Safety Compliance Coordinator II
Ryder Transportation Services
North Myrtle Beach, South Carolina
10.2023 - Current
- Team management
- Review and evaluate existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
- Develop and implement processes to monitor compliance with relevant laws and regulations.
- Conduct periodic risk assessments to identify potential areas of non-compliance.
- Lytx review and compliance
- Maintain updated knowledge through continuing education and advanced training.
- Utilize various software and tools to streamline processes and optimize performance.
- Monitor and evaluat driver performance on a daily basis.
- Ensure that all necessary paperwork was completed accurately and submitted on time.
- Investigate accidents involving company vehicles or personnel and reported findings as required.
- Report any violations of state or federal laws pertaining to trucking operations.
- Work closely with management team to review current operations and identify areas needing improvement.
- Oversee daily operations ensuring adherence to company policies and standards.
- Assist in training new staff on operational procedures and best practices.
- Coordinated workflow between teams to ensure project timelines are met.
- Monitored team performance and provided constructive feedback regularly.
Safety Compliance Coordinator
Cardinal Logistics Management Corporation
Concord, NC
10.2023 - 02.2024
- Team management
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Utilized specialized software applications related to the job role.
- Reviewed existing information for accuracy and made necessary corrections.
- Checked source documents against entered data to ensure accuracy.
- Ensured compliance with applicable laws and regulations regarding transportation services.
- Enforced strict adherence to safety protocols among all personnel operating company vehicles.
- Conducted annual performance reviews to assist drivers with maintaining required standards.
- Remote / Hybrid
Customer Service Representative
KS Image Solutions
Concord, NC
04.2004 - 01.2021
- Front office manager
- Managed, scheduled and coordinated office functions and activities for employees.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Updated details in company database by keying in customer contacts and delivery dates.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new employees on company policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Skills
- Office Manager / Front office supervisor
- Team leaderships
- Customer Service Representative
- Guest Services
- Scheduling
- Assignment coordinator
- Calendar management
- Safety Compliance
- Regulations and compliance
- Promotional support
- Office equipment proficiency
- Clerical support
- On-site product demonstrations
- Product and service knowledge
- Product management and pricing
- Proposal writing
- Data entry
- Invoicing and billing
- Accounts payable and receivable
- Annual reviews
- Evaluations and reporting
- Performance Evaluations
- Remote / Hybrid Experience
Timeline
Safety Compliance Coordinator II
Ryder Transportation Services
10.2023 - Current
Safety Compliance Coordinator
Cardinal Logistics Management Corporation
10.2023 - 02.2024
Customer Service Representative
KS Image Solutions
04.2004 - 01.2021