Leslie Santos
Fletcher,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LPN Chronic Care
Healthbridge365
12.2023 - 02.2024
- Chronic care manager for 130 patients
- Set goals and educate the patient on the important of the interventions
- Create and edit care plans.
CCM/ RPM/Triage
Navcare/ MDREVOLUTION
04.2022 - 11.2023
- Chronic care Management for Medicare patients withing the Shreveport area
- Triage patents during critical situations through protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Chronic Care Coordinator
NCCHCA
06.2021 - 04.2022
- Chronic care coordinator with managed medicaid.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Lpn chronic care manager
Carolina internal medicine
06.2020 - 06.2021
- Chronic care manager for over 190 patents per month
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
LPN Interview Staff
LTCG Long term care group
06.2018 - 06.2020
Phone Triage Nurse
Vista Family Health
09.2014 - 02.2017
- Take down pertinent details of a patients symptoms
- Give patients messages from their doctor like lab results, radiology results or ask questions per there physician
- Clarify orders
- Orient new staff members for triage positions throughout the MMA practices.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
Dialysis Nurse
Davita
04.2006 - 09.2014
- Preform dialysis treatments on patients in the chronic and acute settings
- Order and draw labs on patients
- Keep up with hepatitis statuses on all patients
- Educate patients regarding there condition
- Perform dressing changes
- Interact with doctors and FNPS.
Orthopedic and Neurology Nurse
St. Joseph Hospital
05.2004 - 10.2006
- Preform ADLS
- Wound care
- Reviewing lab levels
- Pass medications
- Start and discontinue IV therapy
- Assist doctors with bed side procedures
- Preform head to toe assessments on all patients.
Education
PN in Nursing -
The Health Institute of Tampa Bay
Saint Petersburg, FL04.2004
Skills
- Communication skills
- Patient care
- Case management
- Customer service
- ICU experience
- Geriatrics
- Medication administration
- Care plans
- Computer skills
- Office experience
- Medical Documentation
- Geriatric Nursing
- End of life care
- Nursing Ethics
- Palliative Care
- Respiratory Care
- Health Promotion
- Disease Prevention
- Home healthcare
- Orthopedic Nursing
- Cardiac Care
- HIPAA Compliance
- Clinical Documentation
- Documentation accuracy
Certification
- LPN
- LVN
- RN License
- Compact State Nurse License
- BLS Certification
- CPR Certification
Timeline
LPN Chronic Care
Healthbridge365
12.2023 - 02.2024
CCM/ RPM/Triage
Navcare/ MDREVOLUTION
04.2022 - 11.2023
Chronic Care Coordinator
NCCHCA
06.2021 - 04.2022
Lpn chronic care manager
Carolina internal medicine
06.2020 - 06.2021
LPN Interview Staff
LTCG Long term care group
06.2018 - 06.2020
Phone Triage Nurse
Vista Family Health
09.2014 - 02.2017
Dialysis Nurse
Davita
04.2006 - 09.2014
Orthopedic and Neurology Nurse
St. Joseph Hospital
05.2004 - 10.2006
PN in Nursing -
The Health Institute of Tampa Bay