Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Schoenfeld

New Braunfels,TX

Summary

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Sr. Fabrication Associate

HD Supply
01.2022 - Current
  • Streamlined order processing procedures, reducing lead times for customer deliveries.
  • Collaborated with cross-functional teams to optimize supply chain operations and enhance service quality.
  • Analyzed workflow processes to identify areas for improvement, implementing solutions that enhanced productivity.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Trained new associates on operational best practices and safety protocols, improving team efficiency.

Customer Service Advisor

TaskUs
04.2021 - 01.2022
  • Resolved customer inquiries through multiple channels, ensuring satisfaction and timely responses.
  • Assisted in training new team members on service protocols and company policies.
  • Utilized CRM systems to track customer interactions and improve service delivery.
  • Collaborated with cross-functional teams to enhance product knowledge and service offerings.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.

Sr. Fabrication Associate

HD Supply
05.2018 - 04.2021
  • Facilitated communication between sales and logistics teams to improve order fulfillment accuracy and customer satisfaction.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Led cross-functional team to launch new product line, meeting all project milestones.
  • Improved project delivery times with implementation of streamlined communication strategy.

Fabrication Associate

HD Supply
08.2016 - 05.2018
  • Led cross-functional teams to streamline project workflows and enhance communication efficiency.
  • Developed and implemented process improvements that reduced operational bottlenecks and increased productivity.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Analyzed data trends to inform strategic decision-making and optimize resource allocation.

Customer Service Representative

HD Supply
06.2011 - 08.2016
  • Managed customer inquiries, providing accurate information and timely resolutions to enhance satisfaction.
  • Trained and mentored new team members on best practices in customer service protocols.
  • Streamlined order processing procedures, reducing response times and improving overall efficiency.
  • Developed relationships with key accounts, fostering loyalty through exceptional service and support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Business Administration

Canyon High School.
New Braunfels, TX
05-2011

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Complex Problem-solving
  • Data entry
  • Multiple priorities management
  • Project reporting
  • Multitasking and organization

Timeline

Sr. Fabrication Associate

HD Supply
01.2022 - Current

Customer Service Advisor

TaskUs
04.2021 - 01.2022

Sr. Fabrication Associate

HD Supply
05.2018 - 04.2021

Fabrication Associate

HD Supply
08.2016 - 05.2018

Customer Service Representative

HD Supply
06.2011 - 08.2016

Business Administration

Canyon High School.

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