Leslie Serna
Elmhurst,IL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Lululemon
10.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Physical Therapist Aide
Athletico Physical Therapy
10.2019 - 06.2021
- Enhanced patient recovery by supporting physical therapists in providing therapeutic exercises and treatments.
- Schedule patient appointments with physical therapists and coordinate therapists' schedules.
- Ensured patient safety during therapy sessions, effectively monitoring their progress and adjusting support as needed.
- Streamlined documentation processes for timely recordkeeping of each patient''s treatment plan and progress.
- Improved overall clinic efficiency by maintaining organized therapy spaces and equipment inventory.
- Fostered positive relationships with patients by actively listening to concerns, offering encouragement, and providing ongoing education on their condition.
- Expedited appointment scheduling processes, enhancing clinic workflow and reducing wait times for patients seeking physical therapy services.
- Supported optimal patient care by efficiently setting up therapy equipment according to therapist specifications before each session.
Nanny
The Biondolillo Family
06.2017 - 04.2020
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Education
COLLEGE OF DUPAGE
Aesthetician
Tricoci University of Beauty Culture
Glendale Heights, IL03.2024
High School Diploma -
York Community High School
Elmhurst05.2017
Skills
- Interpersonal
- Communication skills
- Visual merchandising
- Customer Service
- Money Handling
- Conflict Resolution
- Product Recommendations
- Product Knowledge
- Relationship Building
- Attention to detail
- Trend awareness
- Store Opening and Closing
Timeline
Retail Sales Associate
Lululemon
10.2021 - Current
Physical Therapist Aide
Athletico Physical Therapy
10.2019 - 06.2021
Nanny
The Biondolillo Family
06.2017 - 04.2020
COLLEGE OF DUPAGE
Aesthetician
Tricoci University of Beauty Culture
High School Diploma -
York Community High School