LESLIE SHORT
Evanston,IL
Summary
Experienced professional musician and teacher with a passion for classical music. Skilled in providing exceptional customer service as a box office customer representative. Proven track record in handling customer interactions and resolving issues promptly. Utilizes effective communication and empathy to build strong customer relationships, resulting in high customer satisfaction and fostering loyalty. Formerly a barista and trainer, demonstrating strong leadership and teaching abilities.
Overview
31
31
years of professional experience
Work History
Box Office Customer Service Representative
Northshore Center for the Performing Arts
02.2023 - Current
- Help customers purchase tickets in person or on the phone
- Assist with season subscriptions, ticket exchanges and answer questions about performances and our facility
- Work with two different ticketing platforms to assist customers
Principal Flute
South Bend Symphony Orchestra
09.1996 - Current
- Perform variety of programs during the season, including Masterworks, Pops and Chamber concerts
- Performed as a soloist with the symphony, contributing to the artistic vision of each concert.
- Participate in outreach programs to bring classical music to underserved communities, inspiring audiences through live performances and interactive workshops.
- Manage rehearsal schedules efficiently while accommodating the needs of various ensemble members.
Private Flute Teacher
Multiple Schools and Private Students
09.1994 - Current
- Help students learn to read music, play their instrument and find a love of all styles of music
- Adapt teaching style to specific students
- Communicating with parents, band directors and students about progress and goals
Cafe Worker and Play Space Supervisor
Little Beans Cafe
02.2023 - 11.2023
- Checked families in, helped parents fill out liability forms
- Took orders and worked in the kitchen making food and drinks
- Supervised play time in all play spaces
- Opened and helped set up for the day, helped clean and close at the end of the shift
Barista Trainer
Starbucks
11.2020 - 01.2023
- Customized training strategies based on individual barista knowledge, experience and strengths
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Trained new employees in groups and in one-on-one scenarios
Barista
Starbucks
01.2019 - 01.2023
- Maintained supply levels in counter and customer areas to meet typical demands
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Prioritized drink requests while managing interruptions
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
Coordinator of after school programs
Dawes Elementary
09.2012 - 05.2016
- Company Overview: Volunteer for PTA
- Worked with the school and providers to create a schedule for over 10 programs a week
- Helped decide which programs best suited the community
- Collected registration forms and fees for enrollment
- Worked with providers on any issues that came up on site
- Facilitated communication between parents, students and providers
- Volunteer for PTA
Education
Master of Arts - Flute Performance
Bachelor of Arts - Flute Performance
Skills
- Organized
- Passion for teaching and training
- Self-motivated
- Hard Working
- Friendly and Welcoming
- Reliable
- Strong Customer Service Skills
- Flexible schedule
- Cash handling expertise
Timeline
Box Office Customer Service Representative - Northshore Center for the Performing Arts
02.2023 - Current
Cafe Worker and Play Space Supervisor - Little Beans Cafe
02.2023 - 11.2023
Barista Trainer - Starbucks
11.2020 - 01.2023
Barista - Starbucks
01.2019 - 01.2023
Coordinator of after school programs - Dawes Elementary
09.2012 - 05.2016
Principal Flute - South Bend Symphony Orchestra
09.1996 - Current
Private Flute Teacher - Multiple Schools and Private Students
09.1994 - Current
Oberlin Conservatory - Bachelor of Arts, Flute Performance
Mannes College of Music - Master of Arts, Flute Performance
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