Leslie Silva
Westminster,CA
Summary
Seeking a position where I can develop my experience as a Customer Service Representative to help improve Customer satisfaction.
Overview
8
8
years of professional experience
1
1
Language
Work History
Compliance Support
Nations Direct Mortgage
07.2020 - 08.2022
- Help organizations ensure that their operations comply with relevant laws, regulations, and policies
- Responsible for monitoring and documenting compliance activities
- Advised leadership and management on compliance matters and liaising with government agencies.
Data
Deutsche Bank
04.2015 - 09.2018
- Analytics
- Analyzing data using statistical techniques
- Implementing and maintaining databases
- Gather data from primary and secondary sources
- Identifying, analyzing and Interpreting trend from data retention and best use of Mazda’s funds.
Front and Back Office
Da Vinci Surgery Center
02.2013 - 09.2015
- Greet and collect patients’ information
- Answer questions and schedule appointments
- Verify insurance information
- Assist patients back to the exam room
- Take and record vital signs
- Consult with patients about their concerns and medical history
Education
High School Diploma -
Westminster High School
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UEI College
Skills
Proficiency inMS Office Suite (Outlook, Word, Excel, PowerPoint) including email and internet functionsClose attention to detail, Strong organizational skills, and the ability to function in a fast-paced environment with frequent interruptionsAbility to handle and complete multiple tasks as well as manage busy front desk areas by setting priorities, anticipating and solving problemsAbility to work independently and as a member of a team Establish and maintain effective working relationships with othersUnderstand and follow oral and written directions, communicate effectively, both orally and in writing
Timeline
Compliance Support
Nations Direct Mortgage
07.2020 - 08.2022
Data
Deutsche Bank
04.2015 - 09.2018
Front and Back Office
Da Vinci Surgery Center
02.2013 - 09.2015
High School Diploma -
Westminster High School
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UEI College