Leslie Sing
San Francisco,CA
Summary
Dedicated Professional with 40 Years of Diverse Experience
With four decades of experience in both medical office settings and as a mortgage loan officer, I have consistently prioritized delivering exceptional client experiences. My outstanding communication skills, both written and face-to-face, complement my strong organizational abilities. My focus on critical thinking and problem-solving ensures that I tackle challenges effectively and efficiently. I am seeking part-time or full-time temporary positions where I can leverage my expertise and passion for working with the public.
Overview
36
36
years of professional experience
Work History
Mortgage Loan Officer
Pinnacle Home Loans
Novato
04.2012 - Current
- Guided applicants through the loan process, from application to closing.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
Mortgage Loan Officer
First Priority Financial
Fairfield
03.2007 - 03.2012
- Guided applicants through the loan process, from application to closing.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
Front Office Manager
First Priority Financial / Solano Mortgage
Fairfield, CA
02.2004 - 03.2007
- Efficiently handled front desk tasks, including greeting visitors and attending to phone calls
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Prepared Commission Requests from Loan Officers and submitted to Payroll.
Customer Service Representative
CASAD Surgical Supply
San Rafael
01.2001 - 07.2003
- Assisted customers with product selection, ordering, billing, returns, exchanges.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Medical Front Office Coordinator
Patton, Aicardi, Gonda, Ernster & Piel, M.D.'s
01.1995 - 01.2001
- Greeted patients, answered phones and scheduled appointments.
- Coordinated and scheduled all appointments for a high-volume Pediatric Office, working closely with four physicians responsible for patient care per day. Assigned one physician exclusively for same day sick appointments. Demonstrated proficiency in using appointment software program.
- Coordinated with Advice Nurse based on phone calls and visit needs.
- Answered multi-line phone system and directed callers to requested personnel.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Medical Assistant
Hagbom, Holter, Clark & Wilson, M.D.'s
01.1989 - 01.1995
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
General
City College of San Francisco
Skills
- AHA Certified Basic Life Support / CPR
- Patient Scheduling - Appointment Coordination
- Patient Relations
- Medical Terminology Knowledge
- Maintaining Confidentiality
- Call Management
- Excellent Communication Skills
- Friendly and Outgoing
- Proficient in Calyx and MLM Loan Software
- Notary Public
Timeline
Mortgage Loan Officer
Pinnacle Home Loans
04.2012 - Current
Mortgage Loan Officer
First Priority Financial
03.2007 - 03.2012
Front Office Manager
First Priority Financial / Solano Mortgage
02.2004 - 03.2007
Customer Service Representative
CASAD Surgical Supply
01.2001 - 07.2003
Medical Front Office Coordinator
Patton, Aicardi, Gonda, Ernster & Piel, M.D.'s
01.1995 - 01.2001
Medical Assistant
Hagbom, Holter, Clark & Wilson, M.D.'s
01.1989 - 01.1995
General
City College of San Francisco
Similar Profiles
Judy KempfJudy Kempf
Closer at Pinnacle Funding Corp./dba Pinnacle Home LoansCloser at Pinnacle Funding Corp./dba Pinnacle Home Loans
Danielle BiermannDanielle Biermann
VA Eligibility and Entitlement Analyst at Newrez Home Loans (Formally Caliber Home Loans)VA Eligibility and Entitlement Analyst at Newrez Home Loans (Formally Caliber Home Loans)
RAMA KOTESWARARAO SRUNGAVARAPURAMA KOTESWARARAO SRUNGAVARAPU
Working as a DSA From 2012 to Update at DSA CHANNEL HOME LOANS & CAR LOANSWorking as a DSA From 2012 to Update at DSA CHANNEL HOME LOANS & CAR LOANS