Leslie Sing
San Francisco,CA
Summary
Dedicated Professional with 40 Years of Diverse Experience
With four decades of experience in both medical office settings and as a mortgage loan officer, I have consistently prioritized delivering exceptional client experiences. My outstanding communication skills, both written and face-to-face, complement my strong organizational abilities. My focus on critical thinking and problem-solving ensures that I tackle challenges effectively and efficiently. I am seeking part-time or full-time temporary positions where I can leverage my expertise and passion for working with the public.
Overview
36
36
years of professional experience
Work History
Mortgage Loan Officer
Pinnacle Home Loans
Novato
04.2012 - Current
- Guided applicants through the loan process, from application to closing.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
Mortgage Loan Officer
First Priority Financial
Fairfield
03.2007 - 03.2012
- Guided applicants through the loan process, from application to closing.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
Front Office Manager
First Priority Financial / Solano Mortgage
Fairfield , CA
02.2004 - 03.2007
- Efficiently handled front desk tasks, including greeting visitors and attending to phone calls
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Prepared Commission Requests from Loan Officers and submitted to Payroll.
Customer Service Representative
CASAD Surgical Supply
San Rafael
01.2001 - 07.2003
- Assisted customers with product selection, ordering, billing, returns, exchanges.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Medical Front Office Coordinator
Patton, Aicardi, Gonda, Ernster & Piel, M.D.'s
01.1995 - 01.2001
- Greeted patients, answered phones and scheduled appointments.
- Coordinated and scheduled all appointments for a high-volume Pediatric Office, working closely with four physicians responsible for patient care per day. Assigned one physician exclusively for same day sick appointments. Demonstrated proficiency in using appointment software program.
- Coordinated with Advice Nurse based on phone calls and visit needs.
- Answered multi-line phone system and directed callers to requested personnel.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Medical Assistant
Hagbom, Holter, Clark & Wilson, M.D.'s
01.1989 - 01.1995
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
General
City College of San Francisco
Skills
- AHA Certified Basic Life Support / CPR
- Patient Scheduling - Appointment Coordination
- Patient Relations
- Medical Terminology Knowledge
- Maintaining Confidentiality
- Call Management
- Excellent Communication Skills
- Friendly and Outgoing
- Proficient in Calyx and MLM Loan Software
- Notary Public
Timeline
Mortgage Loan Officer
Pinnacle Home Loans
04.2012 - Current
Mortgage Loan Officer
First Priority Financial
03.2007 - 03.2012
Front Office Manager
First Priority Financial / Solano Mortgage
02.2004 - 03.2007
Customer Service Representative
CASAD Surgical Supply
01.2001 - 07.2003
Medical Front Office Coordinator
Patton, Aicardi, Gonda, Ernster & Piel, M.D.'s
01.1995 - 01.2001
Medical Assistant
Hagbom, Holter, Clark & Wilson, M.D.'s
01.1989 - 01.1995
General
City College of San Francisco
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