Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Leslie Sprouse

Amherst,VA

Summary

An energetic, organized, and warm financial business leader driven to elevate the customer experience, broaden business partnerships, and strengthen connection with the community. Dedicated and motivated leader with effective communication skills able to handle varying situations in a diplomatic manner. A community leader active on several boards and frequent in community development activities.

Overview

13
13
years of professional experience

Work History

Branch Manager

United Bank (fka Essex)
01.2021 - Current
  • Proactively drove branch-level sales and service to meet monthly/quarterly/annual goals
  • Develop and train employees to provide a unique, client-centric experience
  • Oversee all operations of the branch including all services, staff, equipment, and technology
  • Securing long-term partnerships and driving revenue growth to include internal and external partners
  • CRA Liaison for the Lynchburg Market, cultivating brand recognition and community responsibility needs are met throughout the market
  • Collaborates directly with Market President to develop and cultivate community connections, partnerships, and sponsorships
  • Coordinates and encourages volunteerism throughout market to meet expected employee volunteer hours
  • Spearheaded enhancing community involvement by organizing and executing various new outreach programs and initiatives.
  • Strengthened relationships with local organizations and key clients through regular communication and collaboration on projects.
  • Cultivated new partnerships with local businesses, schools, and nonprofits to further expand community engagement efforts.

Banker

United Bank (fka Essex)
01.2018 - 01.2021
  • Responsible for driving individual sales and service to meet monthly and quarterly goals
  • Offer excellent service and develop rapport with new and existing clients
  • Provide recommendations to accommodate individual needs.
  • Mentor under Essex Bank VP of Marketing; learning attention to detail, branding tactics, and developing skills within editing platforms such as Adobe suit

Retail Center Leader

MemberOne FCU
10.2016 - 10.2017
  • Responsible for leading the daily operations within the branch
  • Performed monthly audits on the branch vault, ATM, and TCR
  • Maintained excellent customer service on the teller line and desk via employee coaching and development.
  • Developed and executed strategic plans for business growth, resulting in increased revenue and market share.

Teller Coordinator

SunTrust Bank
01.2011 - 01.2016
  • Responsible for leading and scheduling the teller line
  • Upheld teller line policy and procedure to minimize loss and risk
  • Drove monthly sales goals through coaching and developing junior tellers.

Education

General Education courses -

Liberty University

No Degree - Grant Writing 101 Certification

Central Virginia Academy For Nonprofit Excellence
Lynchburg, VA
01.2024

HS Diploma -

Liberty Christian Academy
01.2006

Skills

    LEADERSHIP SKILLS

  • Driving Sales
  • Business Networking
  • Community Partnership
  • Customer Outreach
  • Financial Literacy Training
  • Career Readiness Training

    • PEOPLE SKILLS

  • Specific, precise communication
  • High EQ
  • Empathy
  • Warmth
  • Conflict Resolution/Mitigation Management

    • ORGANIZATIONAL SKILLS

  • Project Management
  • People Management
  • Marketing and Social Media
  • Meticulous and Orderly
  • Record Retention and Tracking

Affiliations

  • YWCA of Central Virginia-Board Treasurer; CASA of Central Virginia-At Large Board Member; Amherst Athletic Association-Board Treasurer; Dream Forge-At Large Board Member

Timeline

Branch Manager

United Bank (fka Essex)
01.2021 - Current

Banker

United Bank (fka Essex)
01.2018 - 01.2021

Retail Center Leader

MemberOne FCU
10.2016 - 10.2017

Teller Coordinator

SunTrust Bank
01.2011 - 01.2016

General Education courses -

Liberty University

No Degree - Grant Writing 101 Certification

Central Virginia Academy For Nonprofit Excellence

HS Diploma -

Liberty Christian Academy

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Leslie Sprouse