Leslie Rightmire
Saint Francis,WI
Summary
Over 20 years of Mortgage experience as Branch Manager Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over 20 years.
Overview
25
25
years of professional experience
Work History
Branch Sales Manager
Land Home Financial Services, Inc
Milwaukee, WI
03.2022 - Current
- Interviewed, hired, and developed team .
- Managed branch sales, customer service, finances, and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
Branch Manger
Allied First Bank
Milwaukee, WI
05.2021 - 03.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Mortgage Lender
Waukesha State Bank
New Berlin, WI
05.2019 - 01.2021
- Performed daily maintenance of loan applicant database.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Self Generate leads through Seminars, Cold Calling, and events
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
Producing Manager Interim Branch
Gateway Mortgage Group
Lowell, IL
07.2018 - 12.2018
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Provided expert financial advice on mortgage and both educational and personal loans.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Branch Manager
Leader One Mortgage
Lowell, IN
10.2017 - 06.2018
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Increased sales staff from 1 to 7 employed increased revenue.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Leader One wanted to consolidate 2 branches in Northwest Indiana, eliminating the need for a Branch Manger in Lowell. I choose to take another position,
Education
Certificates in Real Estate, Mortgage Processing - Real Estate
Hondros College of Business
Westerville, OHSkills
- Customer service-focused
- Knowledge of VA loan process
- Debt and credit management
- Team management
- Process improvement
- New Client Acquisition
- Networking Events
Fundraise for the homeless and hungry for The Milwaukee Street Angels and the BVCCwith afliations
I have conducted and recruited referral partners to raise funds for the Bayview Community Center and The Milwaukee Street Angels along with conducting Seminars ( I have passed entry exam and am pre Hud Certified) for helping people get affordable housing and learn how to repair credit and find better employment.
Timeline
Branch Sales Manager
Land Home Financial Services, Inc
03.2022 - Current
Branch Manger
Allied First Bank
05.2021 - 03.2022
Mortgage Lender
Waukesha State Bank
05.2019 - 01.2021
Producing Manager Interim Branch
Gateway Mortgage Group
07.2018 - 12.2018
Branch Manager
Leader One Mortgage
10.2017 - 06.2018
Certificates in Real Estate, Mortgage Processing - Real Estate
Hondros College of Business
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