Leslie Stone
Summary
Dynamic technology professional with over 20 years of diverse experience across multiple sectors, specializing in client collaboration and needs assessment. Proven track record in identifying client objectives and recommending tailored products and services to drive success. Exceptional communication skills and advanced problem-solving abilities ensure outstanding customer care and team contributions. Eager to embrace new challenges and leverage expertise to advance organizational goals with dedication and enthusiasm.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Business Systems Associate
Wells Fargo
01.2015 - 01.2021
- Generated comprehensive reports for Information Technology Risk Committee, Executive, and Board levels to enhance IT risk oversight.
- Initiated management actions that strengthened risk mitigation controls aligned with corporate risk appetite.
- Identified technology infrastructure, systems, and processes to pinpoint potential vulnerabilities and risks.
- Evaluated the potential impact of identified risks and prioritized based on severity and potential consequence.
- Collaborated with compliance, legal, and technology lines of business to ensure integrated risk management.
- Developed detailed reports to improve visibility and control of risk factors.
- Coordinated with internal stakeholders to create corrective action plans addressing identified risks.
- Maintained 200+ metrics used to assess and track performance of technology initiatives and systems, monitor effectiveness of IT operations, identify risks and detect areas of improvement.
- Advised clients on best practices for managing technology risk and integration of said risks into their overall business strategy.
- Created line of business reporting to ensure compliance with relevant technology standards, corporate compliance and policy and procedure standards.
- Identified and mitigated risks associated with data management, ensuring compliance with relevant regulations and standards.
- Developed and implemented a comprehensive data management strategy aligned with the company's goals and objectives.
- Established and maintained robust data governance frameworks, policies, and standards to ensure data quality, compliance, and security.
- Worked closely with cross-functional teams, including IT, risk management and compliance, to ensure data initiatives supported their business needs.
Communications Specialist
Wells Fargo
01.2009 - 01.2015
- Produced technology communications across multiple lines of business to inform teams of relevant changes and modifications to systems, processes, and policies.
- Incorporated advanced communication skills to create engaging narratives using conversational language.
- Developed surveys and executed projects to optimize communication strategies.
- Exhibited strong attention to detail with a focus on grammatical accuracy and error elimination.
- Managed critical issues while providing communication support under tight deadlines.
- Collaborated effectively across teams, showcasing exceptional verbal and written communication skills.
IT Analytics Consultant
Wells Fargo (legacy Wachovia)
01.2001 - 01.2008
- Partnered with multiple teams to identify potential opportunities to leverage analytical solutions for business processes and controls.
- Worked in the development and design of data drive solutions to align with strategic priorities, testing and validation.
- Developed executive-level reports and dashboards to analyze data and convey insights to stakeholders.
- Managed vendor relationships for procurement of hardware and software components.
- Executed IT operations processes, including change control and incident response protocols.
- Conducted capacity planning to guarantee resource availability during peak demands.
IT Support Specialist
Wells Fargo (legacy First Union National Bank)
1996 - 2000
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
Education
Associate Degree in Business Fundamentals - Business Administration And Management
Gaston Technical College
Gastonia, NC05-1994
Skills
- Advanced analytical and problem solving skills
- Exceptional verbal, written, interpersonal and communication skills
- Skilled in maintaining high standards of precision
- Ability to work under pressure and meet deliverables within tight deadlines
- A collaborative mindset, with a proven track record of working effectively across teams and functions
- Highly skilled in Microsoft Office Applications
- Exceptionally organized, detail-oriented and highly capable of managing competing priorities
- Posses creativity and originality in problem solving situations
Certification
- Advanced certifications in Microsoft Outlook, Excel, Word and Powerpoint, Universal Technical Institute, online
- Certification in Project Management, George Washington University, online
- Certification in Strategic Management, George Washington University, online
- Certification in Strategic Thinking and Leadership, George Washington University, online
- Certification in Project Management, George Washington University, online
Timeline
Business Systems Associate
Wells Fargo
01.2015 - 01.2021
Communications Specialist
Wells Fargo
01.2009 - 01.2015
IT Analytics Consultant
Wells Fargo (legacy Wachovia)
01.2001 - 01.2008
IT Support Specialist
Wells Fargo (legacy First Union National Bank)
1996 - 2000
Associate Degree in Business Fundamentals - Business Administration And Management
Gaston Technical College
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