Leslie Templin
Talbott,TN
Summary
Accomplished Market Liaison with a proven track record at Signature Healthcare, excelling in strategic planning and business development. Skilled in building strong relationships with decision makers. Expertise in Salesforce
management and education, demonstrating significant revenue growth and market expansion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Market Clinical Liaison
Signature HealthCARE
05.2023 - Current
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Educated health care professionals on ways to humanize patients' experiences.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Assisted with business development and census growth with 5+ centers across the state of Tennessee.
- Developed and maintained preferred partnership with Covenant Health and Tennova Health for consecutive years.
- Responsible for making sales calls and driving business growth in designated geographical area.
- Develop and manage Key Account assignments, including but not limited to physicians, hospitals, and other key market segments
- Identify opportunities for developing new business
- Collaborate with Key Accounts and team members to facilitate open communication.
Clinical Liaison
Plainview Healthcare
01.2022 - 04.2023
- Coordinate with sales and support teams to achieve customer satisfaction, generate revenue, and attain long-term account goals
- Manage admission process of hospitals, hospice, long-term care-based referral sources, and primary care facilities
- Manage admission conversion for five skilled nursing facilities in the Knoxville, Pigeon Forge, Newport, Morristown, Jefferson, Anderson, Scott, and Jellico areas.
Territory Sales Manager
Apria Healthcare
01.2019 - 01.2022
- Maintained consistent communication with hospitals, nursing homes, primary care, and wound care clinics to deliver exceptional respiratory services to customers
- Educated providers and nurses on new respiratory products that came to the market
- Leveraged collaboration skills to cultivate beneficial relationships with community agencies to assure availability of resources.
Office Manager
Fast Pace Urgent Care
01.2017 - 01.2019
- Displayed strong leadership skills of a small team of healthcare professionals to ensure the quality care of patients
- Managed the facility by doing daily tasks of business development, scheduling, and maintaining the facility itself
- Utilized proper business skills to generate revenue, maintain regulations, and safety of the facility.
Director of Admissions
Norris Health & Rehab
01.2016 - 01.2017
- Generated new referrals in the market to execute a full bed capacity
- Served as the liaison between the nursing home and the outside community, while overseeing multiple referral systems
- Worked as the point of contact for family members and patients when initiating a new admission
- Coordinated with staff in house to help with bed management, care plans, insurance authorizations, and marketing.
Patient Service Representative
Caris Hospice
01.2016 - 01.2016
- Communicated with nursing staff to coordinate schedules for patient care in over twenty-eight facilities in four different states
- Enlightened on-call nursing staff of new admissions on nights/weekends
- Maintained insurance authorizations and Medicare benefit periods to create revenue for the company
- Served as a corporate representative that communicated with all facilities to ensure patient care.
Education
Bachelor of Science - Public Health - Health Administration
East Tennessee State University
Johnson City, TN01.2015
Skills
- Business Development
- Documentation & Reporting
- Team Leadership & Training
- Medical Terminology
- Regulatory Compliance
- Strategic Planning & Execution
- Complex Problem Resolution
- Cross-Functional Collaboration
- Microsoft Office Suite (Excel, PowerPoint)
- Windows
- Ensocare
- Careport
- Perfect Serve
- Point Click Care
- Teams
- Allscripts
- Salesforce
- Insurance Portals
- Patient and family advocacy
Certification
Home of the Aged/ Assisted Care Living Facility Administrator, 3368
Timeline
Area Market Clinical Liaison
Signature HealthCARE
05.2023 - Current
Clinical Liaison
Plainview Healthcare
01.2022 - 04.2023
Territory Sales Manager
Apria Healthcare
01.2019 - 01.2022
Office Manager
Fast Pace Urgent Care
01.2017 - 01.2019
Director of Admissions
Norris Health & Rehab
01.2016 - 01.2017
Patient Service Representative
Caris Hospice
01.2016 - 01.2016
Bachelor of Science - Public Health - Health Administration
East Tennessee State University