Leslie Thompson
Surprise,AZ
Summary
Experienced in investigating auto and property damage claims, reviewing policy coverages, assessing risk, and making liability decisions based on fact findings. Skilled in clear communication with insured individuals, claimants, and injured parties to provide information on policy coverages. Dedicated to minimizing liability exposure and ensuring proper indemnification for losses all while having empathy and excellent customer service.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
State Farm
11.2023 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
Area Developer
i9 Sports Glendale Territory
08.2022 - Current
- Develop sports programs for the area and acquisition new locations
- Hire and train staff, currently 15 to 20 employees and counting, to run programs for kids of different ages and abilities that are inclusive, safe and FUN
- Calculate and run ADP Payroll of employees, maintain state and federal employment regulations
- Managing Titanium payment system of monies for Seasons registration
- Purchasing and maintenance of equipment
- Marketing of sports programs to the community to grow market exposure
- Community events and outreach activities.
Senior Loan Officer[Remote]
Nexa Mortgage
06.2021 - 06.2022
- Utilization of Electronic Lead Management System
- Work in Encompass, Velocify, Optimal Blue
- Provide potential clients with information on loan program options, loan calculations, comparisons, disclose closing costs, inform clients of the overall loan process, and create proposals
- National Multi-State Loan Officer.
Branch Manager / Senior Loan Officer
SunWest
10.2019 - 06.2021
- Utilization of Electronic Lead Management System
- Work in Encompass, Velocify, Optimal Blue
- Provide potential clients with information on loan program options, loan calculations, comparisons, disclose closing costs, inform clients of the overall loan process, and create proposals
- National Multi-State Loan Officer.
Senior Loan Officer / Broker of Record
Keller Mortgage
02.2018 - 10.2019
- Broker of Record: Arkansas, Maine, and Washington D.C
- Utilization of Electronic Lead Management System
- Work in Encompass, Velocify, Optimal Blue
- Provide potential clients with information on loan program options, loan calculations, comparisons, disclose closing costs, inform clients of the overall loan process, and create proposals
- National Multi-State Purchase Loan Officer.
Mortgage Loan Originator
Freedom Mortgage
12.2015 - 11.2017
- Originate FHA reverse mortgages, licensed in 33 states, through inside phone sales
- Originate forward mortgages – conventional, FHS, VA through inside phone sales
- Set up loan files, review products and availability, pre-qualify borrowers, structured loans
- Provide clients with quotes, disclose closing costs, and inform them of the overall loan process
- Analyze financial situation and review credit history toward acquiring loan approval
- Complete 1003 loan applications online
- Work closely with loan processors and title representatives
- Maintain constant contact and communications with clients, navigating the loan process, heavy emphasis on customer service
- Assisted processing files and gathering needed loan documentation.
Education
High School Diploma -
Coronado High School
Coronado, CASkills
- AMR/ISO Match reports
- OIC request tool
- Sales Force
- Enterprise CRM
- Cycsco Jabber and VPN
- Velocify CRMs
- Agero management
- Titanium payment
- ADP payroll systems
- Reverse Vision
- Calyx Point processing systems
- EnCompass
- CCC Reports
- Zoom and Teams
Notable Accomplishments
- Freedom Mortgage: Top Loan Originator for VA Full Doc: Cash – Out department – Q1 2016 (companywide), Top Loan Originator July 2016
- National Funding: Ranked #1 National Account Executive in 1st ATR of hire – 2015
- Bank of Internet (BofI): Signed largest Annuity Deal in the history of the company (to date); Employee of the Month for 2 Months; Earned Multiple Awards – Structured Settlements Department – 2013
- Household Finance: #1 in Sales Production in Chula Vista, CA Branch office – 2002; Top 20 in National Sale Production in Seattle, WA Branch Office – 2001
Timeline
Claims Adjuster
State Farm
11.2023 - Current
Area Developer
i9 Sports Glendale Territory
08.2022 - Current
Senior Loan Officer[Remote]
Nexa Mortgage
06.2021 - 06.2022
Branch Manager / Senior Loan Officer
SunWest
10.2019 - 06.2021
Senior Loan Officer / Broker of Record
Keller Mortgage
02.2018 - 10.2019
Mortgage Loan Originator
Freedom Mortgage
12.2015 - 11.2017
High School Diploma -
Coronado High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
La Fern ReynoldsLa Fern Reynolds
Regional Claims Owner III at Farmers Insurance ExchangeRegional Claims Owner III at Farmers Insurance Exchange