Leslie Tisdale
Palm Springs,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Animal Control and Services and local government public service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Animal Services Director/Animal Control Director
City Of Palm Springs Police Department
Palm Springs, United States
09.2011 - 12.2019
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Researched and drafted policies and procedures.
- Opened new state of the art, green animal shelter.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed monthly schedules and assignments for regular staff and volunteer staff.
- Used equitable strategies to fairly enforce city ordinances.
- Wrote citations for offenders and explained procedures.
- Patrol city for stray animals and other animal related calls for service.
Field Services Manager/Captain of Animal Control
City Of San Jose Animal Care And Services
San Jose, CA
01.2007 - 08.2011
- Reduced time to complete service calls and expertly represented services to City of San Jose and contracting cities of Milpitas, Saratoga, Los Gatos, and Cupertino.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Acted as agency Director in Director's absence overseeing shelter, field, office and veterinary medical staff of 65 staff members,
- Effectively supervised staff of 24 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Prepared and recommended long-range plans for development of department personnel.
Field Services Assistant Supervisor/Lieutenant
City And County Of San Francisco Animal Services
San Francisco, CA
11.2004 - 01.2006
- Reduced time to complete service calls and expertly retained key customers.
- Installed and provided technical support for Animal Control equipment.
- Led team of up to 15 Animal Services Officers in field dispatch and case management activities.
- Monitored work performance and quality to maintain standards.
- Checked safety practices and integrity of PPE.
- Granted or denied leave requests and scheduled coverage for shortages.
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Gave presentations at community groups and public events highlighting work of control officers and special animal rescue teams.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
Animal Control Officer
City Of Piedmont Police Department
Piedmont, CA
- Provided expert animal control coverage and licensing for City of Piedmont and contracting City of Emeryville.
- Impounded animals received from public and found stray in field.
- Identified and recorded animal breeds for shelter records.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Captured domestic and wild animals.
- Investigated and gathered information regarding animal-related complaints.
- Attended to calls reporting of domestic animal and wild animal bites.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Supplied animals with food, water and personal care.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Worked flexible hours; night, weekend, and holiday shifts.
Public Safety Officer/Patrol Sergeant
Mills College
Oakland, CA
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Talked regularly with students, faculty, staff and visitors to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Answered emergency calls for help from citizens and business owners.
- Applied principles of law enforcement and fire protection.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Performed campus main gate, building, dormitory, classroom, office and key distribution and key control.
- Recorded facts to prepare reports documenting incidents and activities.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Responsible for campus transportation van, scheduling, staffing, DMV pull program and vehicle maintenance program.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
Education
Master of Arts - Masters in Public Administration MPA
California State University - East Bay
Hayward, CAMaster of Arts - Graduate Liberal Studies
Mills College
Oakland, CABachelor of Arts - Psychology & Consciousness Studies
John F. Kennedy University
OrindaCertificate of Completion - Alcohol And Drug Abuse Studies
University of California Berkeley Extension
Berkeley, CAAssociate of Arts - Management And Supervision
Laney College
Oakland, CACertification
- ACO - Certified Animal Control Officer
- State of California Penal Code PC 832 modules A, B, and C including firearms certification
- California Security Guard License
- California Drivers License
- FEMA Disaster Preparedness Courses
Skills
- Planning and Coordination
- Critical Thinking
- Budget Control
- Training Management
- Team Leadership
- Verbal and Written Communication
- Records Organization and Management
- Program Optimization
- Department Oversight
- Cost Reduction
- Policy Development and Enforcement
- Customer Relations
Timeline
Animal Services Director/Animal Control Director
City Of Palm Springs Police Department
09.2011 - 12.2019
Field Services Manager/Captain of Animal Control
City Of San Jose Animal Care And Services
01.2007 - 08.2011
Field Services Assistant Supervisor/Lieutenant
City And County Of San Francisco Animal Services
11.2004 - 01.2006
Animal Control Officer
City Of Piedmont Police Department
Public Safety Officer/Patrol Sergeant
Mills College
Master of Arts - Masters in Public Administration MPA
California State University - East Bay
Master of Arts - Graduate Liberal Studies
Mills College
Bachelor of Arts - Psychology & Consciousness Studies
John F. Kennedy University
Certificate of Completion - Alcohol And Drug Abuse Studies
University of California Berkeley Extension
Associate of Arts - Management And Supervision
Laney College