Leslie Velasco
Eugene,OR
Summary
Experienced in customer service and operational support within fast-paced environments, demonstrating a commitment to enhancing guest satisfaction through effective order management and engagement. Responsibilities included maintaining cleanliness and organization of dining areas, assisting in food preparation, and training new staff on procedures to ensure compliance with safety standards. Actively contributed to promotional events, fostering customer interaction and awareness of menu offerings. Proven ability to monitor crew performance and provide constructive feedback, promoting a collaborative team atmosphere.
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Crew Member
RHC Management Co. LLC
King City, CA
09.2019 - 12.2023
- Provided exceptional customer service by efficiently taking orders and addressing inquiries, resulting in enhanced customer satisfaction.
- Maintained cleanliness and organization of the dining area, ensuring a welcoming environment for guests at all times.
- Assisted in food preparation and assembly, adhering to safety and quality standards to support kitchen operations.
- Trained new staff on operational procedures and customer service protocols, promoting consistency and a positive team culture.
- Supported promotional events by setting up displays and engaging with customers, increasing awareness of new menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew Trainer
K6 Campbell LLC.
Eugene, Oregon
01.2024 - Current
- Trained new crew members on operational procedures and safety protocols, enhancing team productivity and compliance.
- Assisted in the development of training materials, improving the onboarding process for new hires and reducing training time.
- Monitored crew performance during shifts, providing real-time feedback that increased efficiency and teamwork.
- Supported team members in troubleshooting equipment issues, enhancing response times and reducing downtime during operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Encouraged open communication between trainees and management throughout the learning process.
Education
King City High School
King City, CASkills
- Crew Training
- Performance monitoring
- Customer service
- Food preparation
- Cash handling
- Multitasking and organization
- Order management
- Customer engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Crew Trainer
K6 Campbell LLC.
01.2024 - Current
Crew Member
RHC Management Co. LLC
09.2019 - 12.2023
King City High School