Leslie Villa
Las Vegas,NV
Summary
Dedicated Casino Cage Cashier with a proven track record in cash handling and fraud detection, ensuring high accuracy in financial transactions. Recognized for exceptional customer service skills and the ability to thrive in fast-paced environments, contributing to heightened operational efficiency. Strong communicator and problem solver, committed to enhancing customer satisfaction through reliable service delivery.
Overview
3
3
years of professional experience
Work History
Casino Cage Cashier
The Cromwell Las Vegas Hotel & Casino
Las Vegas, Nevada
10.2024 - Current
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Maintained an accurate record of all transactions in the casino's computer system.
- Organized paperwork associated with casino cage operations such as check-cashing forms, customer credit applications.
Casino Cage Cashier
Luxor Las Vegas
Las Vegas
04.2023 - 09.2024
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Followed up on outstanding debts owed by patrons to the casino.
- Balanced the cash drawer at the beginning and end of each shift.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency
- Verified customer identification to ensure compliance with gaming regulations.
Customer Service Representative
Barclays Bank Delaware
Las Vegas, NV
12.2021 - 06.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CA05-2018
Skills
- Financial Transaction Processing
- Bilingual Proficiency
- Banking Operations
- Detailed Financial Documentation
Languages
Spanish
Native/ Bilingual
Timeline
Casino Cage Cashier
The Cromwell Las Vegas Hotel & Casino
10.2024 - Current
Casino Cage Cashier
Luxor Las Vegas
04.2023 - 09.2024
Customer Service Representative
Barclays Bank Delaware
12.2021 - 06.2022
High School Diploma -
Segerstrom High School
Similar Profiles
YOANDRY HERNANDEZ ORTIZYOANDRY HERNANDEZ ORTIZ
Table Games Dealer at The Cromwell Las Vegas Hotel & CasinoTable Games Dealer at The Cromwell Las Vegas Hotel & Casino
Mileisy GonzalezMileisy Gonzalez
Fine Dining Server at The Ritz-Carlton HotelFine Dining Server at The Ritz-Carlton Hotel
ANTHONY PETTIEANTHONY PETTIE
Hotel Administrator at Golden Nugget Las Vegas Hotel & CasinoHotel Administrator at Golden Nugget Las Vegas Hotel & Casino