Bilingual customer service professional with experience in payment processing, complaint resolution, and accurate cash handling. Known for maintaining detailed security logs, supporting guests, and keeping transactions organized and compliant.
Overview
4
4
years of professional experience
Work History
Concierge
AMS - HOA Management Services
Portland, Oregon
08.2026 - Current
Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Supervised visitor access at main entrance to ensure security protocols were followed. and maintained security logs
Coordinated package deliveries and notified residents promptly
Transmitted information or documents to customers through email, mailings or facsimile machine.
Ensured compliance with safety regulations within the workplace by following established guidelines.
Cage Cashier
Sahara Hotel And Casino
Las Vegas, Nevada
07.2025 - 04.2026
Verified currency, chips, tickets, and markers during casino cage exchanges.
Counted cash drawers and balanced cage transactions for Sahara Hotel And Casino guests.
Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
Recorded transactions in casino systems and maintained detailed cash logs.
Cage Cashier
Luxor Las Vegas
Las Vegas, Nevada
04.2023 - 06.2025
Secured cash, chips, and records in compliance with casino standards.
Processed payments for chips, tokens, and cash transactions.
Assisted guests with wagering, payment, and account questions at Sahara casino cage.
Greeted customers and answered inquiries regarding services.