LESLIE WARNER

Work History

Floor Lead

Beehive Augusta Tavern

Augusta, KY

09.2019 - 01.2022

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons; Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives; Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business; Oversaw daily operations of service team, delegated tasks, and trained new staff; Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business; Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest; Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service; Bussed and reset tables to keep dining room and work areas clean; Cultivated warm relationships with regular customers.

Seasonal at Home Customer Service

AmeriGas Propane

Maysville, KY

11.2020 - 04.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns; Provided primary customer support to internal and external customers; Answered constant flow of customer calls with minimal wait times; Responded to customer requests for products, services and company information; Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions; Investigated and resolved customer inquiries and complaints quickly.

Office Manager/Bookkeeper

Mayer & Watt

Maysville, KY

06.2017 - 11.2020

Ensure smooth running of all day to day office operations; provide excellent customer service to all customers and vendors; answer incoming calls and direct to proper team member; produce invoices for customers and enter bills for vendors; produce financial reports for multiple companies; reconcile bank/credit card statements regularly; produce monthly reports for accounts payable/ receivable; inventory control for high value goods; produce shipping labels to properly pack, ship and track high value goods; preform weekly payroll for employees; produce data for tax filing; maintain organized filing of bills/ invoices; collection of receivables; receive all incoming mail/ email and packages and ensure proper distributing; process high value incoming goods from vendors; produce and maintain inventory reports using Excel/Zoho; daily bank deposits; travel/trade show coordination; as well as many other daily duties.

Bookkeeper / Secretary

PRO – Tint Charleston

Charleston, SC

01.2011 - 01.2018

Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists; Manage daily office operations and maintenance of equipment; Receive and distribute faxes and mail in a timely manner; planned travel arrangements and prepared meetings.

Logistics Account Executive

Total Quality Logistics

Amelia, OH

04.2016 - 07.2017

Relayed information between drivers and recipients, including ETA and potential delays; Read and interpreted schematics, work orders and reports to identify needed materials and understand instructions; Developed proposals with detailed cost estimates outlining logistics plans; Worked with vendors to obtain optimal prices and delivery schedules; Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team; Fostered customer retention by cultivating long-term rapport based on prompt and courteous service; Teamed with freight forwarder to verify vendor booked correct time for shipments and vendors to receive updates on delayed or early bookings; Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes; Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications; Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags; Dispatched multiple carriers per day; Kept deliveries on track and provided timely status updates; Negotiated rates to cut costs and benefit corporate partnerships; Scheduled shipments to customer warehouses via in-house tracking system; Organized and maintained order documentation.

Restaurant Bar Manager

Gennaros Ristorante

Charleston, SC

01.2010 - 11.2015

Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise; Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs; Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events; Monitored patrons to keep alcohol consumption at designated levels; Strategized long-term business needs by gathering guest relations feedback for process improvements; Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently; Maximized employee morale and corrected performance issues in accordance with established standards; Reorganized bar stations to streamline overall efficiency and service flow; Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs; Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests; Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards; Created list of signature beverage items to increase overall revenue and patron loyalty; Collected food, wine and appetizer orders from patrons and promoted upsell items; Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands; Worked with management to plan and implement special events to boost customer numbers and profits; Supported servers by preparing specialty drinks for patrons in all areas of establishment; Promoted customer safety by maintaining current list of available ride services for inebriated customers; Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.

Marketing Specialist/ Fitness Consultant

Select Fitness

Charleston, SC

01.2010 - 01.2011

Create all Marketing ideas and materials; introduce new ways to market to increase number of members signing up, assist members with workouts and all fitness needs, train new members on equipment and health, membership sales and new ideas to promote sales; Assisting manager with keeping up with numbers and informing him of all outside and corporate marketing, lead other employees in a direction to success with marketing and sales for the fitness center, train new employees on ways to market and become a successful sales person; open fitness center and manage duties alone on weekends; close center and be sure all financial reports are done and recorded properly.

Chiropractic Assistant

James Family Chiropractic

Summerville, SC

01.2009 - 01.2010

Turn on all equipment for the day; answer phones and properly route calls or take messages; make copies; verify insurance eligibility; order and stock supplements as well as assisting patients in purchasing supplements; assist patients in exercises; set patients up in traction; enter x-rays in computer system; schedule new patients and follow up on existing patients; patient check in/checkout; Marketing and promoting business for new patients; maintain a friendly, positive attitude towards patients and help them in their goal to become healthier.

Bartender/Trainer

Applebee’s

Maysville, KY

01.2007 - 01.2009

Providing guests with excellent service as well as performing everyday cleaning duties; maintain all training materials and bar logs; Training newly hired employees; scheduling employees for my department; ordering and stocking supplies; performing end of the shift cash outs.

Hostess / Cashier / Waitress

Bob Evans

Maysville, KY

01.2004 - 01.2007

Greeted guest and escorted them to seats; took orders and served food and beverages; Answered questions, explained menu items and specials; responsible for keeping tables and dining areas clean and set for new diners; Worked as part of a team, helping coworkers to improve work flow and customer service; prepared itemized checks, accepted payment; provided fast, efficient, and courteous service.

Summary

Overview

Work History

Floor Lead

Seasonal at Home Customer Service

Office Manager/Bookkeeper

Bookkeeper / Secretary

Logistics Account Executive

Restaurant Bar Manager

Marketing Specialist/ Fitness Consultant

Chiropractic Assistant

Bartender/Trainer

Hostess / Cashier / Waitress

Education

General Education

Skills

Accomplishments

Timeline

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