Leslie White
Ratliff City
Summary
Dynamic Casino Audit Manager with extensive experience at Gold Mountain Casino, Black Gold Casino, and Wilson Chickasaw Travel Stop, excelling in documentation analysis and performance improvement. Proven track record in staff development and audit planning, enhancing operational efficiency. Recognized for ethical standards and effective communication, driving compliance and fostering a culture of excellence within the team.
Overview
12
12
years of professional experience
Work History
Casino Audit Manager
Gold Mountain Casino
10.2020 - Current
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Conducted strategic and technical reviews to verify compliance with quality control standards.
- Recommended changes to management regarding operations.
- Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.
- Facilitated internal audits and prepared detailed reports on findings.
- Assisted staff auditors with gaming machine audits, cashier reconciliations, and retail accounting audits.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Developed and maintained regular reports via company's accounting system.
- Supervised team of accounting technicians, liaising between colleagues and management.
- Assisted with accounting, operations and compliance following procedures and ethics.
- Handled administrative records, document processing and payroll needs.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Sr. Casino Audit Clerk
Black Gold Casino
12.2017 - 10.2020
- Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review.
- Evaluated master reports and compared information against individual machine and employee data.
- Checked vast amounts of daily data to validate electronic transactions, system updates and employee actions.
- Collected daily cashier paperwork for review as part of comprehensive daily auditing routine.
- Researched cash variances, investigated root causes and corrected problems with detail-oriented approach.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Handled administrative records, document processing and payroll needs.
- Maintained documentation, completed shift paperwork, and submitted information for team payroll.
- Managed administrative and financial tasks such as payroll, recordkeeping and reporting.
Casino Audit Clerk
Black Gold Casino
03.2015 - 12.2017
- Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review.
- Evaluated master reports and compared information against individual machine and employee data.
- Checked vast amounts of daily data to validate electronic transactions, system updates, and employee actions.
- Collected daily cashier paperwork for review as part of comprehensive daily auditing routine.
- Researched cash variances, investigated root causes and corrected problems with detail-oriented approach.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase order with invoiced and recorded necessary information.
Cage Cashier
Black Gold Casino
05.2014 - 03.2015
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed various cash transactions and answered gaming customer questions.
- Checked customer identification and verified signatures for large transactions.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Implemented strategies to increase customer service satisfaction ratings.
- Delivered world-class customer service to internal and external customers.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Vault Clerk
Black Gold Casino
09.2013 - 05.2014
- Gathered and counted amounts for deposits from facility to bank.
- Maintained vault and bank security at all times.
- Kept accurate count of vault monetary values and verified withdrawals and deposits from vault to cashiers.
- Received and counted incoming and outgoing transfers from armored car services.
- Utilized manual and mechanical means to count and verify monetary values.
- Provided friendly customer service to guests and addressed concerns.
- Completed routine cleaning and sanitization of gaming floor and casino vault.
Education
Associate of Science - Business
Murray State College
Tishomingo, OK05-2013
Skills
- Documentation analysis
- Audit presentation
- Ethical standards
- Process analysis & optimization
- Performance improvement
- Audit planning
- Staffing management
- Employee development
- Corrective action implementation
- Customer service and engagement
Timeline
Casino Audit Manager
Gold Mountain Casino
10.2020 - Current
Sr. Casino Audit Clerk
Black Gold Casino
12.2017 - 10.2020
Casino Audit Clerk
Black Gold Casino
03.2015 - 12.2017
Cage Cashier
Black Gold Casino
05.2014 - 03.2015
Vault Clerk
Black Gold Casino
09.2013 - 05.2014
Associate of Science - Business
Murray State College
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