Leslie Wrenn

• Support patients with high-risk health conditions to navigate the healthcare system. Empower patients through patient education, providing resources, and advocating for patients and families to ensure a maximum quality of life.
• Interact and collaborate with the multidisciplinary care team, to include physicians, nurses, pharmacists, laboratory technicians, social workers, supportive care team, and other educators.
• Serve as a resource for clinic staff.
• Support longitudinal care of the patient with chronic conditions by:

Performing an assessment of health conditions.

Performing medication reconciliation.

Conducting Motivational Interviewing and Self-Management Goal setting.

Providing patient education, creating referrals to appropriate agencies and resources.

• Support transition of the patient with chronic care conditions from inpatient to outpatient by:

Performing assessment of transitional needs

Performing medication reconciliation

Establishing and reviewing action/contingency plans

Providing patient education

Assisting with post-discharge needs such as prescriptions, transportation, Durable Medical Equipment (DME), and appointments.

• Coordinate with providers to establish or update plan of care.
• Perform accurate and timely documentation in the electronic medical records.
• Participate in daily huddles and Patient Care Coordination (PCC) meetings.
• Prepare accurate and timely reports, as required, for weekly meetings.
• Maintain continued competence in nursing practice and knowledge of current evidence-based practices.
• Facilitate weekly PCC meetings.
• Actively participate in Nurse Case Manager meetings and offer suggestions for optimal care management.
• Track, follow, and coordinate ED and inpatient admissions, provide daily updates to providers, schedule for transitional visit, and submit required documentation to insurance portals.
• Developed a system for finding patients admitted to the hospital or ED, tracking them while in the hospital, coordinating care after discharge, and ensuring proper documentation submission to insurance portals occurs.
• Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
• Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
• Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
• Responded promptly and professionally to patient questions and concerns.
• Effectively communicated with physicians regarding patient needs, performance, medications and changes.
• Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
• Authored clinical notes and updates to be reviewed by patient's primary physician.
• Administered medications and treatments as prescribed by physicians.
• Completed initial assessments of patients and family to determine and address individual home care needs. ·
• Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
• Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
• Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
• Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
• Led process improvement initiatives aimed at enhancing efficiency in case management operations while maintaining excellent clinical outcomes.
• Reduced unnecessary medical interventions by monitoring high-risk patients closely, intervening as needed based on clinical expertise.
• Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
• Conducted regular audits of clinical records to identify areas for improvement in documentation accuracy and compliance with regulatory standards.
• Educated patients and caregivers on healthcare protocols and processes.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Evaluated patient histories, complaints, and current symptoms.
• Managed patients recovering from medical or surgical procedures.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

• ·Promptly triaged patient on the telephone and in person. Utilized nursing knowledge and templates to screen patients and asked additional questions as necessary.
• Prioritized calls, arranged nursing visits, provider visits or medical assistant visits as appropriate.
• Coordinated with clinical team for appropriate treatment, identified care opportunities and collaborated with providers to develop care plans that met patient needs and delivered quality care. Offered suggestions and input to providers for patient plan of care, provided health teaching, direct nursing care, comfort measures, and emotional support to patients and family members, ensuring each patient and family member felt valued, was treated with dignity and respect, and received high-quality, timely care.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Maintained active nurse appointment schedule, performed appropriate tasks per patient condition, physician orders or protocol, including wound care, PICC care, antibiotic administration, catheter insertion, catheter care and changes, peripheral IV insertion and care, nephrostomy tube care, removal of staples/sutures, blood draw via venipuncture, medication management and disease process teaching and other skills within scope of practice per protocol, as ordered or indicated.
• Ensured patient monitoring and follow up, identified at risk patients, educated on and referred to Supportive Care Program, perform medication reconciliation, educated patients with chronic conditions on diet, medications, warning signs and when and who to call, providedpatients and family members with information on agencies and resources available, entered referrals to appropriate agencies, specialists, etc., per provider orders and educated patient on referrals. Worked closely with inetdisciplinary care team including case managers, care coordinators, providers and administrators to provide excellent patient care.
• Performed accurate and timely documentation in the electronic health record.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

• Evaluated individuals for donor suitability for automated pheresis procedures.
• Supervised and administered immunizations.
• Provided emergency medical care to donors and staff.
• Performed physical examinations and confidential interviews to obtain health history, medication history, and necessary information to determine donor suitability.
• Accurately record donor date in the electronic donor information managmeent system to include physical examination, counseling, medications, notes and any information collected or observed.
• Assessed results of donor screenings and laboratory results to determine intitial and continuing door suitability.
• Counseled donors regarding reactive test results, answered all questions and assisted donors in next step coordination.
• Assessed signs and symptoms a donor may exhibit that may result in inability to continue to donate, make recommendations, and counsel accordingly. When appropriate, refer donors to community facilities for follow-up.
• Handled · medical emergencies, providedimmediate medical care to individuals (including oxygen, CPR, medication administration IV insertion and fluid resuscitation) as needed.
• Communicated reactions, adverse events, medical treatment, and the need to transport to the hospital to the Center Medical Director and attending physicians. Filled out appropriate forms and followed up with donors as necessary.
• Explained and obtained informed consent from applicant donors and employees.
• Explained procedures, possible adverse events, immunization schedules, dose, and antibody response.
• Ensured medical equipment was functioning properly, and emergency kits and supplies were stocked and in date.
• Ensured offices and exam rooms were kept clean and professional in appearance.
• Managed employee immunization program, including ordering, tracking, reporting, and administration of immunizations.
• Maintained a professional attitude at all times, maintained confidentiality of all personnel, donor, and center information. Promoted positive customer relations with donors. Treated each donor/potential donor with respect and dignity.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

• Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Completed initial assessments of patients and family to determine and address individual home care needs. ·
• Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
• Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
• Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Responded promptly and professionally to patient questions and concerns.
• Authored clinical notes and updates to be reviewed by patient's primary physician.
• Administered medications and treatments as prescribed by physicians.
• Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
• Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
• Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Managed case load, assigned patients to LPNs and delgated tasks as appropriate, communicated with members of care team including physicians, physical therapitss, social workers, LPNs.
• Managed LPN schedules and ensured all LPN visits were completed and all tasks were completed/addressed in a timely manner.
• Ensured all charting in the electronic health record was complete and synchronized within 24 hours of the patient visit. Entered all physician orders at time of order, completed and submitted all paperwork, laboratory forms, supply orders, etc., within 24 hours.

• Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
• Managed patients recovering from medical or surgical procedures.
• Provided skilled, timely, and level-headed emergency response to critically ill patients.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Implemented care plans for patient treatment after assessing the physician's medical regimens.
• Admitted and discharged patients to/from the floor, provided patient care, and provided instructions in accordance with physician orders and hospital protocol.
• Provided excellent patient care using nursing judgement, assessment skills, and a genuine caring attitude. Ensured each patient was treated with respect and dignity and had an extraordinary experience.
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• Provided excellent customer service with a smile and welcoming attitude.
• Answered questions and provided assistance as needed.
• Admitted and discharged students to/from the clinic.
• Performed assessments, treated injuries and health emergencies, and provided assistance to students as required by physician's order.
• Maintained appropriate medication records and logs.
• Served on the emergency response team, performed first aid, cardiopulmonary resuscitation (CPR), and utilized automated external defibrillator (AED) as indicated.
• Provided clerical assistance, educated and supervised student assistants, and delegated work to secretarial assistants.
• Effectively functioned as a team player to ensure the best possible outcomes for students, parents, coworkers and the school district.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and school intercom system, enthusiastically greeted callers.
• Maintained daily report documents, memos, and invoices.
• Registered students for school, reviewed enrollment documents, transcripts, and health records, and assisted families with healthcare appointments to obtain physical examination, immunizations, or other related needs.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.