Leslie Yates
Cordova,TN
Summary
Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted to diffuse tense situations. Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.
Overview
13
13
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon Warehouse
10.2021 - Current
- Monitored outgoing packages for proper labels and accurate address information
- Inspected items to identify discrepancies and damages and reported to supervisor
- Complied with safety, health, and environmental regulations as prescribed by law
- Trained new employees on proper packing and labeling techniques and to apply best practices
- Recorded product, packaging and order information on specified forms.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Collections Representative
AMERICAN CAR CENTER
12.2019 - 12.2021
- Generated regular reports on collection activity and performance metrics
- Contacted customers to discuss and resolve past due accounts
- Followed up on promises made by customers regarding payments or settlements
- Analyzed customer financial statements to determine payment plans
- Negotiated repayment terms with customers in accordance with company policy.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
RCP
Enlivant Shelby Gardens
02.2019 - 10.2021
- Provide quality resident care as indicated on the care plan
- Promote residents' independence
- Provide assistance with housekeeping and laundry.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Lead Residential Assistant
Brookdale Senior Living
07.2018 - 03.2019
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Scheduled recurring service appointments to provide client care as needed
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
- Planned daily activities to allow clients opportunities for light exercise
- Built strong and trusting rapport with clients and loved ones.
Birthday Coordinator
Chuck E Cheese's
11.2015 - 07.2017
- Inputted information from customer calls and onsite service visits into the company's system using Excel
- Increased sales by 17% over a two-year period
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Provided onsite training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Assistant
Lane College -Dean's Office
08.2013 - 11.2015
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data
- Received and routed incoming calls and correspondence to promote timely communication
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Call Center Representative
Pizza Hut
08.2011 - 07.2013
- Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
- Ability to achieve and maintain performance standards
- A Customer Maniac who can work independently
- Support marketing of product
- Able to interact with all levels of management and customers in a professional manner
- Assist and mentor new call center representative.
Education
High School Diploma -
Raleigh Egypt High
Memphis, TNBachelor of Science in Biology -
Lane College
Jackson, TN01.2017
Skills
- Satisfaction
- Calendar management
- Etiquette
- Phone etiquette
- Problem-solving
- Caregiving
- Office Experience
- Customer Service
- Memory care
- Senior care
- Medication administration
- Alzheimer's care
- Patient care
- Dementia care
- Meal preparation
- Home care
- Hospice care
- Staff Scheduling
- Skip Tracing
- Payment arrangements
- Credit analysis
Timeline
Amazon Fulfillment Associate
Amazon Warehouse
10.2021 - Current
Collections Representative
AMERICAN CAR CENTER
12.2019 - 12.2021
RCP
Enlivant Shelby Gardens
02.2019 - 10.2021
Lead Residential Assistant
Brookdale Senior Living
07.2018 - 03.2019
Birthday Coordinator
Chuck E Cheese's
11.2015 - 07.2017
Assistant
Lane College -Dean's Office
08.2013 - 11.2015
Call Center Representative
Pizza Hut
08.2011 - 07.2013
High School Diploma -
Raleigh Egypt High
Bachelor of Science in Biology -
Lane College