Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anger Gerville Charles

Randolph,MA

Summary

Proven track record in enhancing workflow and customer satisfaction at Amazon Prime Products, adept in Fulfillment Processing and Excellent Communication. Streamlined order accuracy and inventory management, achieving a 97% positive customer experience rate. Specializes in Project Management and Customer Service, ensuring top-notch service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Amazon Fulfillment Associate

Amazon Prime Products
08.2023 - Current

Received and reviewed new orders, located requested merchandise and promptly initiated processing.Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Followed procedures at all times for personal and team safety. Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked. Stocked shelves, racks, and cases with new or transferred merchandise. Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Reviewed order slips, picked products and staged merchandize to be shipped. Recorded information, shortages and discrepancies to keep records current and accurate

Customer Service Representative

Walmart
10.2020 - 08.2023
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints. Guaranteed positive customer experiences rate of 97% and resolved all customer complaints.

Bank Teller

BRH
04.2016 - 05.2019

Greet customers, answer questions, and provide information about bank services. Process deposits, withdrawals, and other transactions, and balance the cash drawer. Follow bank security and compliance procedures, and ensure compliance with cash limits Verify customer identification, process check orders, and maintain customer records..

Education

Associate Degree - Banking Operation Technique

Modern School
Port Au Prince Haiti
09.2016

High School Diploma -

École Nationale Congréganiste St Charles
Carrefour Haiti
07.2013

Skills

  • Stock Rotation Order Picking
  • Fulfillment Processing
  • Schedule Coordination
  • Invoice Verification
  • Customer Service
  • Excellent Communication
  • Microsoft Office
  • Excel,word
  • Customer Satisfaction
  • Project Management
  • Detail Oriented
  • Data Entry

Languages

English,Haitian Creole,French,Spanish
Professional Working

Timeline

Amazon Fulfillment Associate

Amazon Prime Products
08.2023 - Current

Customer Service Representative

Walmart
10.2020 - 08.2023

Bank Teller

BRH
04.2016 - 05.2019

Associate Degree - Banking Operation Technique

Modern School

High School Diploma -

École Nationale Congréganiste St Charles
Anger Gerville Charles