Leslie Yepez-Hernandez
Watsonville,CA
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at Mariscos El Nayarita by mastering cash handling and guest relations management. My proactive approach in resolving complaints and fostering team collaboration led to a significant increase in referrals and walk-in business, showcasing my ability to drive results and maintain high service standards. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
Work History
Waitress/Hostel Worker
Mariscos El Nayarita
10.2019 - Current
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
La Princesa Market#14
03.2019 - 07.2019
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
No Degree - Medical Assisting
06.2019
CPR CERTIFICATION
High School Diploma -
06.2016
Skills
- Guest Relations Management
- Customer Service
- Safe Food Handling
- Greeting guests
- Food safety understanding
- Supply Restocking
- Handling Complaints
- Reservation Management
- Special Event Coordination
- Team Collaboration
- Order Accuracy
- Cash Handling
Languages
SPANISH
Professional Working
English
Professional Working
Timeline
Waitress/Hostel Worker - Mariscos El Nayarita
10.2019 - Current
Cashier - La Princesa Market#14
03.2019 - 07.2019
Central Coast College - No Degree, Medical Assisting
Ceiba College Preparatory Academy - High School Diploma,
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