Leslie Yetzer
Sheboygan,WI
Summary
Proven track record in compassionate communication and customer response, honed at a large law firm, in an educational setting, and in funeral service roles. Demonstrated ability to exceed service standards, enhance client satisfaction, and maintain professionalism in sensitive situations. Skilled in legal compliance and empathetic engagement, achieving significant improvements in client and family support services.
Overview
24
24
years of professional experience
Work History
Funeral Director Apprentice
Vertin Family Funeral Homes
04.2023 - Current
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Picked up deceased at private homes, hospitals and county morgues.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Performed embalming procedures and updated case study reports.
Funeral Director's Assistant/Apprentice
Ballhorn Chapels
12.2021 - 03.2022
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with a team
Customer Service Representative (Remote)
Colony Brands
08.2018 - 02.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
Paraprofessional
Kohler School DIstrict
09.2013 - 06.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Developed and implemented strategies to improve student engagement.
Law Firm Receptionist
Linquist and Vennum LLP
02.2000 - 03.2007
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Applied Science - Funeral Service
Milwaukee Area Technical College
Milwaukee, WI05.2024
Skills
- Customer Response
- Compassionate communication
- Empathetic
- Legal Compliance
Timeline
Funeral Director Apprentice
Vertin Family Funeral Homes
04.2023 - Current
Funeral Director's Assistant/Apprentice
Ballhorn Chapels
12.2021 - 03.2022
Customer Service Representative (Remote)
Colony Brands
08.2018 - 02.2021
Paraprofessional
Kohler School DIstrict
09.2013 - 06.2018
Law Firm Receptionist
Linquist and Vennum LLP
02.2000 - 03.2007
Associate of Applied Science - Funeral Service
Milwaukee Area Technical College
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