Leslie A. Martinez
Moreno Valley,CA
Summary
Results-oriented retail and sales leader with a strong emphasis on continuous learning and innovation. Demonstrated success in enhancing customer satisfaction and driving growth at Discount Medical Supply through analytical problem-solving and creativity. Expertise in building client relationships and delivering impactful product presentations, supported by strong decision-making and cultural awareness skills. Achievements include successfully implementing strategies that significantly improved customer satisfaction ratings, reflecting a commitment to excellence and team development.
Overview
8
8
years of professional experience
Work History
Medical Sales Associate
Discount Medical Supply
Riverside , CA
08.2024 - Current
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Bolstered value to clients through product education.
- Listened to customer needs to identify and recommend best products and services.
- Provided technical support related to product installation or operation as needed.
- Designed promotional posts showcasing medical devices and mobility equipment.
- Replaced worn or damaged parts using hand tools, power tools and precision measuring instruments.
- Maintained equipment performance by cleaning and lubricating components.
- Assembled merchandise dedicated to both store stock and order requests.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
General Merchandising Expert
Target
2755 Canyon Springs Pkwy, Riverside, CA 92507, CA
08.2021 - 04.2025
- Kept work areas neat, clean and free from debris.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Stocked shelves to match planogram images and instructions.
- Checked product levels and recommended new purchases.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Classified goods, ensured proper stock turnover, and styled shelves to enhance appearance.
- Interacted with guests in friendly and knowledgeable way.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Received new stock and input values into computer system.
- Greeted customers and directed to requested products.
Service Deli Clerk
WinCo Foods
12880 Day St, Moreno Valley, CA 92553
05.2020 - 08.2021
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers at counter to fulfill requests and answer questions.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Assistant Store Manager
Little Bambinos Pizza
14465 Moreno Beach Dr
12.2016 - 04.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Created and maintained safe and secure work environments for employees.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06.2015
Some College (No Degree) - Graphic And Digital Design
Moreno Valley College
Moreno Valley, CASkills
- Decision-Making
- Cultural Awareness
- Data Entry
- Training and Development
- Good Telephone Etiquette
- Supply Restocking
- Directing Team Members
- Basic Computer Support
- Workflow Schedules
- Employee Communications
- Multi-Line Telephone System Operation
- Microsoft Office
- Check Disbursement
- Cleaning and Sanitizing
- Daily Food Preparation
- Safe Food Handling
- Food Packaging and Labeling
- Deli Equipment Operation
- Cold calling
- Salesmanship
- Building client relationships
- Product presentation
Affiliations
- AVID Student
- A.S.T.E.R.I.S.K. program participant
- Multimedia Art
- Digital Design
- Book reading
- Roller blading
- Video Games
- Movies
- Dog Walking
- Hiking
- Piano
Accomplishments
- Collaboration with Gunner & Lux
- Worked with Ink House Tattoo Shop
- Sold paintings as a freelance artist
Languages
English
Professional
Spanish
Limited
French
Elementary
Timeline
Medical Sales Associate
Discount Medical Supply
08.2024 - Current
General Merchandising Expert
Target
08.2021 - 04.2025
Service Deli Clerk
WinCo Foods
05.2020 - 08.2021
Assistant Store Manager
Little Bambinos Pizza
12.2016 - 04.2020
High School Diploma -
Valley View High School
Some College (No Degree) - Graphic And Digital Design
Moreno Valley College
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