Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Leslie A. Riley

Colorado Springs,CO

Summary

With over 30 years of experience in national title/settlement operations management and national compliance, bringing a wealth of knowledge and expertise to the table. Accumulated 35 years of overall title and closing experience, covering commercial, residential, national, relocation, and REO. Extensive background providing a deep understanding of national lending products such as credit, tax, flood, appraisal, title, and closing. Honed skills in underwriter liaison/SLA management and third-party vendor management. Well-versed in systems administration, working with ResWare, Soft Pro, FAST, Gators, Impact, Genesis, and RamQuest. Proven track record in organization, communication, change management, and client relations, confident in ability to deliver exceptional results.

Overview

31
31
years of professional experience

Work History

Vice President, National Closing Compliance Officer

ACCURATE GROUP, LLC
09.2010 - 06.2024
  • Responsible for ensuring full closing business compliance and closing risk mitigation company-wide
  • Conduct monthly closing audit, closing compliance training, new hire training and continuing education training to all closing personnel
  • Development and execution of appropriate company and compliance policies, closing workflows, standard operating procedures, systems and forms administration, documents and controls to establish and maintain company's escrow practices and ensure compliance with federal, state and underwriter guidelines/rules/statutes
  • Conduct, report, publish and train on internal audit findings for continuous improvement
  • Responsible for coordinating and completing state and underwriter audits including data call reporting for AZ, FL, NY and TX
  • Create, maintain and ensure compliance with escrow state rate filings (AZ, CO)
  • Act as Underwriter closing liaison regarding process and compliance with underwriter agreements, including management of work-share agreements/SLA, exception reports, reconciliation of work-share payments and problem resolution
  • Liaison and point of contact for all underwriter and state audit completion
  • Function as member of senior management team by providing broad range of support including escrow process improvement, closing and sales support, problem/claims resolution, RFP/RFI support and internal policies
  • Oversee all management responsibilities for National Closing Operations, Post Closing and Centralized Funding and Disbursement, including management of third-party signing vendors/attorneys.
  • Identified opportunities to improve business process flows and productivity.
  • Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Managed practical action plans to respond to audit discoveries and compliance violations.

Closing Operations Manager

FIRST AMERICAN REO SERVICING
06.2008 - 03.2010
  • Oversee closing staff of 42 with a monthly closing average of approximately 1300
  • Developed a centralized closing structure focused on streamlining efficiencies, specialization and increased productivity by 28% as well as creating a national title and closing vendor management platform
  • Restructured job roles and responsibilities and realigned staff focus on internal and external customer service, including development of processes and scripts for functions sent to Dominican Republic.

Executive Vice President Business Solutions/National Closing Operations

HARTFORD NATIONAL TITLE, INC.
11.2007 - 05.2008
  • Conducted thorough business assessment of processes, platforms and underwriters/vendors through analysis of the current state of business and gathering information to build business plan for growth as a contract employee
  • Implemented business plan, which was 30 pages in length, throughout the office in CT and opened the centralized closing operation in Denver
  • Key business initiatives achieved: Built and implemented new production platform and client platform to streamline workflow processes, enhance internal communication channels, and support data driven decision making capabilities across teams, Centralization of title and closing operations, Evaluation and implementation of underwriters, Creation and management of national sales team, Creation of products/pricing/marketing strategy, Human Resources department and back-office accounting structure.
  • Managed risk effectively by implementing robust policies and procedures designed to mitigate potential threats to the business.

Vice President National Operations and Compliance

UNITED TITLE NATIONAL LENDER SERVICES
02.2005 - 10.2007
  • Primary responsibility was to create and build a national closing division for local title company, a subsidiary of Mercury Companies
  • Operational set up and roll out accomplished in 3 months
  • Initiatives and core business components created and built include: Production platform, client platform, website, infrastructure of operations, vendor relations, all activities associated with sales support and all division documentation necessary to support sales, operation, accounting and reporting
  • Managed and maintained state by state compliance and accounting compliance
  • Gross profit in first 18 months was 5.28 million
  • Drove revenue and growth through management of vendors, sales, process improvement, marketing and expenses.

National Lender Services - Senior Manager National Accounts/Client Relations

LANDAMERICA FINANCIAL GROUP
09.1993 - 02.2005
  • Liaison between clients, internal operations and sales teams across all business units, which includes the following objectives that were successfully achieved: On-boarding and implementation of all new clients across all product lines including involvement in the sales cycle
  • Process development and improvement, retention, cross-selling and overall revenue growth of accounts
  • Continuous understanding and identification of client needs and developing new strategies to meet those needs and deliver value-add service to each client.

Education

Bachelor of Arts - Finance

Regis University
Denver, CO

Pre-Law -

Arizona State University
Tempe, AZ

Skills

  • Strategic and Operations Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Troubleshooting and problem resolution
  • Data-driven decision-making
  • Documentation And Reporting
  • Organizational Improvement and Development
  • Team Leadership
  • Process Improvement
  • Training and Development
  • Internal Audits
  • Regulatory knowledge
  • Compliance reviews
  • Risk Management
  • Audit management

Accomplishments

Successfully completed ALTA Best Practices Self Certification 2020, 2022 and 2024.

References

REFERENCES PROVIDED UPON REQUEST

Timeline

Vice President, National Closing Compliance Officer

ACCURATE GROUP, LLC
09.2010 - 06.2024

Closing Operations Manager

FIRST AMERICAN REO SERVICING
06.2008 - 03.2010

Executive Vice President Business Solutions/National Closing Operations

HARTFORD NATIONAL TITLE, INC.
11.2007 - 05.2008

Vice President National Operations and Compliance

UNITED TITLE NATIONAL LENDER SERVICES
02.2005 - 10.2007

National Lender Services - Senior Manager National Accounts/Client Relations

LANDAMERICA FINANCIAL GROUP
09.1993 - 02.2005

Bachelor of Arts - Finance

Regis University

Pre-Law -

Arizona State University
Leslie A. Riley