Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Leslie Clarissa Cervantes

Leslie Clarissa Cervantes

Las Vegas,NV

Summary

Dynamic and dependable professional with a clean driving record and a positive attitude, excelling in customer service at Shipt / Uber / Lyft Proven ability to optimize delivery routes and enhance customer satisfaction through effective problem-solving and teamwork. Skilled in inventory management and cash handling, consistently achieving operational excellence.

Overview

13
13
years of professional experience

Work History

Delivery Driver / Grocery Shopper

Shipt
10.2023 - Current
  • Delivered products efficiently while adhering to safety regulations and company policies.
  • Planned optimal delivery routes to maximize time management and minimize fuel consumption.
  • Maintained accurate records of deliveries, ensuring compliance with documentation standards.
  • Provided exceptional customer service by addressing inquiries and resolving delivery-related issues promptly.

Driver

Uber And Lyft
10.2023 - Current
  • Operated various vehicles safely and efficiently, ensuring timely deliveries to designated locations.
  • Conducted routine inspections and maintenance checks to ensure vehicle compliance with safety regulations.
  • Navigated routes using GPS systems, optimizing travel time and reducing fuel consumption.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Enhanced customer satisfaction by providing courteous and efficient service during routes.

Sales Associate Specialist / Designer Specialist

Living Spaces
10.2021 - 10.2023
  • Assisted customers in product selection and provided detailed information on features and benefits.
  • Managed point-of-sale transactions efficiently, ensuring accuracy in cash handling and customer receipts.
  • Maintained merchandise presentation standards, optimizing product displays to enhance customer engagement.
  • Collaborated with team members to achieve sales goals, fostering a positive and motivating environment.

Retail Sales Associate Cashier

Ross Dress for Less
04.2019 - 12.2019
  • Delivered exceptional customer service.
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with product inquiries, providing knowledgeable recommendations and support.
  • Maintained organized merchandise displays, contributing to an inviting store environment.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.

Pawnbroker /Retail Sales Associate

Cash America / Super Pawn
10.2012 - 01.2018
  • Evaluated customer items for value and authenticity, ensuring fair transactions.
  • Assisted customers with loans, providing clear information on terms and conditions.
  • Managed inventory by categorizing items and maintaining accurate records.
  • Trained new staff on operational procedures and customer service standards.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Analyzed market trends to adjust pricing strategies for high-demand items effectively.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Received and processed payments for loan values and item purchased, recording transactions in pos system.

Education

High School Diploma -

Cobach
Tijuana, Baja California
08-2005

Skills

  • Positive attitude
  • Customer service
  • inventory management
  • Teamwork and collaboration
  • Dependable and reliable
  • Attention to detail
  • Problem-solving
  • GPS and route planning
  • Clean driving record
  • multitasker
  • Stocking and inventory
  • Cash handling
  • Payment processing
  • Refunds and exchanges
  • POS systems

Accomplishments

  • Received "THE 2 MILLION" achievement award at Living Spaces in November , 2022. (just after about a year of hired date)
  • Became a certified by company " Design Specialist". learned abilities like house rendering and theme design specifics.
  • Driver with a 4.9 stars since 2023.
  • Bonuses from selling every month as a top seller in retail.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Delivery Driver / Grocery Shopper

Shipt
10.2023 - Current

Driver

Uber And Lyft
10.2023 - Current

Sales Associate Specialist / Designer Specialist

Living Spaces
10.2021 - 10.2023

Retail Sales Associate Cashier

Ross Dress for Less
04.2019 - 12.2019

Pawnbroker /Retail Sales Associate

Cash America / Super Pawn
10.2012 - 01.2018

High School Diploma -

Cobach

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