Priscilla Bissett
Lusby,Maryland
Summary
Dedicated and hardworking professional with over 11 years of customer service experience seeking to expand my skills in a new and challenging role. Passionate about providing exceptional service, fostering positive customer experiences, and learning new skills to contribute to team success.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.
Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
2025
2025
years of professional experience
Work History
Delivery Driver & Shopper
DoorDash & Instacart
01.2020 - Current
- Delivered high-quality service to customers by ensuring timely and accurate deliveries
- Maintained excellent communication with customers to address concerns and enhance satisfaction
- Managed schedules and multitasked effectively in a fast-paced environment
Customer Service Representative
Aflac
01.2016 - 01.2018
- Provided comprehensive support to clients, resolving inquiries with professionalism and efficiency
- Assisted in policyholder claims and maintained detailed records of transactions
- Recognized for exceptional communication and problem-solving skills
Volunteer Electronics Technician
Smartco
01.2011 - 01.2016
- Diagnosed and repaired various electronic devices
- Collaborated with a team to ensure high-quality service and customer satisfaction
- Developed technical troubleshooting and hands-on repair skills
Customer Service Cashier
Exxon Mobil
Essex, MD
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained accurate records of transactions using the point-of-sale system.
- Informed customers of in-store promotions or pricing specials.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Addressed customer questions and concerns regarding products and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Counted and balanced cashier drawers.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Collected credit card and cash payments to complete transactions for customer orders.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Offered customers carry-out service at completion of transaction.
- Verified that all coupons were valid prior to processing them into the system.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Recommended, selected, located, and obtained products to meet customer needs.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Complied with all health and safety regulations while performing job duties.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Built and maintained productive relationships with employees.
Education
High School -
Great Mills High School
Great Mills, MD01.2013
Certification in Culinary Arts -
James Forrest Career & Technology Center
Leonardtown, MD01.2012
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Time Management & Organization
- Problem Solving & Adaptability
- Team Collaboration
- Basic Electronics Repair
- Attention to detail
- Delivery scheduling
- Excellent sense of direction
- Local delivery
- Delivery recordkeeping
- GPS and route planning
- Record keeping
- Customer interaction
- Quality assurance
- Courteous and polite demeanor
- Mileage tracking
- Positive attitude
- Order picking and processing
- GPS navigation
- Valid Driver's license
- Sales strategy development
- Loading and unloading
- Exceptional written and verbal communication skills
- Equipment monitoring
- Safe driving
- Problem-solving
- Complex Problem-solving
- Multitasking and organization
- Advanced planning
- Time management skills
- Cash transaction handling
- Point-of-sale system
- Weather adaptability
- Dependable and reliable
- Map reading and navigation skills
- FLUENT IN English
- Customer service
- Clear communication
- Stocking and inventory
- Delivery schedule development
- Complaint resolution
- Multi-line phone talent
- Grammar
- Account management
- Retail marketing
- Sales expertise
- Positive and professional
- Critical thinking
- Credit adjustments
- High-energy attitude
- Technical support
- Computer proficiency
- Money handling
- Spreadsheets
- Retail sales customer service
- Verbal and written communication
- Call management
- Multi-line telephone operations
- In-store support
- Store maintenance
- Problem resolution
- Documentation
- Typing proficiency
- Punctuality and reliability
- Research
- Data collection
- Team development
- Service upselling
- Calm demeanor
- Strong teamwork
- Business development
- Product sales
- Negotiation strategies
- Coordination
- Assertiveness
- Payment processing
- Recordkeeping strengths
- Email management
Additional Information
Reliable, consistent, and eager to learn new skills., Strong commitment to customer satisfaction and achieving company goals.
Timeline
Delivery Driver & Shopper
DoorDash & Instacart
01.2020 - Current
Customer Service Representative
Aflac
01.2016 - 01.2018
Volunteer Electronics Technician
Smartco
01.2011 - 01.2016
Customer Service Cashier
Exxon Mobil
High School -
Great Mills High School
Certification in Culinary Arts -
James Forrest Career & Technology Center