Summary
Overview
Work History
Education
Skills
Community Service
Licenses
Timeline
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LESLIE L. JORDAN

LESLIE L. JORDAN

Las Vegas,USA

Summary

Energetic customer service professional eager to deliver a positive, memorable experience to every customer. Strong time management and multitasking abilities. Quick learner and hard worker. A well-organized and knowledgeable manager who stays calm under pressure and quickly resolves customer complaints. Recognized for modeling and delivering excellent customer service. Communicates with team members to support productivity and service quality. Service-oriented client specialist with a proven record overseeing efficient operations and procedures of business licensing. Satisfies guests and/or customers consistently by directing team members to deliver top-notch service and create memorable experiences. Keeps all paperwork and finances current and compliant with standards.

Overview

30
30
years of professional experience

Work History

Health and Life Insurance Agent

American Income Life Insurance Company
06.2025 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted annual reviews of existing policies to update information.
  • Calculated premiums and established payment methods for sales.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.

Client Support Specialist

NLS Licensing Services
03.2022 - 01.2023
  • Responding to customer queries and requests via phone, email, or chat.
  • Assisting business owners through the complex and timely license process in multiple jurisdictions
  • Preparation of all privileged gaming, liquor, and regulated business licenses
  • Recording of all documents with the Clerk's Office
  • Set up Nevada Corporation with proper and suitable gaming and liquor verbiage as required by State of Nevada Gaming Control Board and local jurisdictions
  • Background Investigations and drug testing

Hotel Manager

Longhorn Hotel Casino
11.2014 - 03.2022
  • Manage a team of 25 employees in multiple departments
  • Supervise daily operations of a 150-room hotel
  • Assist guests at check-in, providing information on various services within the hotel
  • Provided end-of-month audits
  • Ensured that guest complaints were handled in the most effective manner possible
  • Monitor and order all inventory
  • Reconcile hotel guest accounts
  • Facilitate recruitment and termination of employees.
  • Provided onsite training
  • Write agendas and notes for upcoming meetings and training events

Account Manager

Atlantic Services
03.2008 - 09.2010
  • Managed and maintained client book of accounts and weekly sales records
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Sent out work Orders for Drivers
  • Closed Accounts As needed Upon Completion
  • Worked with lenders and buyers to close accounts

Pharmacy Technician

Smith's / Kroger Pharmacy
09.1995 - 02.2002
  • Counseled patients on appropriate use of over-the-counter and prescription medications
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system
  • Refilled medications, provided exemplary customer service to patients, and offered insight into over-the-counter products, and verified insurance benefits
  • Established and updated patient profiles, including lists of medications and insurance details
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care
  • Created new customer profiles and updated information in pharmacy computer systems.

Education

High School Diploma -

Basic High School
Henderson, NV
06.1990

Skills

  • STAFF SCHEDULING
  • REVENUE GENERATION
  • GUEST COMPLAINT RESOLUTION
  • DISCIPLINARY ACTION AND TERMINATION
  • EMPLOYEE PERFORMANCE REVIEWS
  • TRAIN STAFF
  • MULTI-DEPARTMENT MANAGEMENT
  • CUSTOMER SERVICE
  • COORDINATE DEPARTMENT ACTIVITIES
  • EMPLOYEE DEVELOPMENT
  • SALES AND MARKETING
  • ACCOUNT RECONCILIATION

Community Service

10,000 Kids Partnership, Las Vegas, NV, At Least 6 Years Of Volunteer Work In The Las Vegas Community With The 10,000 Kid's Organization. Volunteered For 10,000 Kid's Summer Program Which Helps Teens Stay Off Drugs And Out Of Gangs. Worked Closely With Other Non-Profit Organizations To Improve The Lives Of Children And Teens In Las Vegas. Volunteered And Worked Alongside Programs Such As Drop Out Recovery, Which Helps Kids Stay In School And Gives Counsel To Parents. Also Worked With Families After Gang Related Issues And (Or) Family Crisis. Worked With Crystal Darkness Documentary And Katie's Story Booklet.

Licenses

Nevada Life and Health Insurance License #4135417

Timeline

Health and Life Insurance Agent

American Income Life Insurance Company
06.2025 - Current

Client Support Specialist

NLS Licensing Services
03.2022 - 01.2023

Hotel Manager

Longhorn Hotel Casino
11.2014 - 03.2022

Account Manager

Atlantic Services
03.2008 - 09.2010

Pharmacy Technician

Smith's / Kroger Pharmacy
09.1995 - 02.2002

High School Diploma -

Basic High School

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