Summary
Overview
Work History
Education
Skills
Timeline
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Lesly Acosta

Mesa,AZ

Summary

Dynamic leader with a proven track record at AANHPI, adept in coaching and mentoring teams towards excellence. Skilled in fostering customer focus and performance improvement, demonstrated through successful team training and enhancing campaign visibility. Excels in high-pressure environments, ensuring top-notch service and efficiency at Susie’s Mexican Cafe and Lounge.

Overview

6
6
years of professional experience

Work History

Team Lead

AANHPI
Tempe, AZ
03.2024 - 07.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Waitress

Susie’s Mexican Cafe and Lounge
Mesa, AZ
11.2022 - 05.2023
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Canvassed

AANHPI
Tempe, AZ
03.2020 - 11.2020
  • Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
  • Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
  • Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.

Waitress

Taquitos Jalisco
Mesa, AZ
11.2018 - 07.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

Westwood High School
Mesa, AZ
05.2019

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement

Timeline

Team Lead

AANHPI
03.2024 - 07.2024

Waitress

Susie’s Mexican Cafe and Lounge
11.2022 - 05.2023

Canvassed

AANHPI
03.2020 - 11.2020

Waitress

Taquitos Jalisco
11.2018 - 07.2020

Westwood High School
Lesly Acosta