Lesly Aguilar
Apopka,FL
Summary
Highly accomplished Army veteran with 24 years of progressive leadership and supervisory experience, specializing in team management, administrative operations, customer service, and performance oversight. Proven ability to lead diverse teams, analyze operational data, resolve complex service issues, and ensure compliance with policies and procedures. Demonstrated success working in high-volume, high-stress environments while delivering exceptional customer support and mission-focused results. Experienced in supervision, workforce planning, training, performance evaluations, data analysis, scheduling, and interdepartmental coordination—well aligned with VA Supervisory Medical Support Assistant (GS-8) requirements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Supervisor / Operations & Administrative Manager
United States Army
- Provided executive-level supervision, administrative oversight, and operational leadership in complex, fast-paced environments supporting large, diverse populations.
- Supervised and led multiple teams and subordinate supervisors, ensuring mission readiness, accountability, and performance excellence.
- Planned, directed, and evaluated daily administrative and operational activities, ensuring timely and accurate service delivery.
- Conducted performance evaluations, provided counseling, and implemented corrective or disciplinary actions when necessary.
- Played a key role in hiring, onboarding, mentoring, and training personnel, ensuring workforce readiness and skill development.
- Resolved complex customer and service-related issues, exercising sound judgment and escalating concerns appropriately.
- Collaborated with leadership and cross-functional teams to meet organizational goals and service demands.
- Managed high volumes of communications (in-person, phone, electronic), ensuring professional, tactful, and effective interactions.
- Utilized multiple software systems, data platforms, and reporting tools to track performance metrics and provide briefings to senior leadership.
- Analyzed operational data to identify trends, improve workflow efficiency, and support informed decision-making.
- Ensured compliance with federal regulations, policies, security requirements, and confidentiality standards.
- Recognized for adaptability, professionalism, and ability to remain effective under pressure while prioritizing customer needs.
- Full responsibility for assigning work, monitoring productivity, and ensuring quality outcomes
- Conducted staff briefings, orientations, and ongoing training
- Managed schedules and staffing to maintain operational readiness
- Provided high-level customer service and complaint resolution
- Extracted, reviewed, and presented data reports to senior leaders
- Maintained accurate administrative records and documentation
- Supported leadership initiatives and organizational change efforts
Deputy Director of Personnel Proponency
US Army
Fort Jackson, SC
08.2021 - 09.2023
- Led strategic initiatives to enhance operational efficiency across departments.
- Oversaw budget management and resource allocation for multiple projects.
- Developed and implemented policies to improve organizational performance.
- Mentored junior staff, fostering professional growth and development.
- Analyzed performance metrics to drive continuous improvement efforts.
Deputy Director of Religious Affairs
US Army
Fort Hood, TX
08.2019 - 08.2021
- Led development and implementation of strategic initiatives enhancing operational efficiency.
- Managed cross-functional teams to align departmental goals with organizational objectives.
- Streamlined communication processes between departments, improving information flow and collaboration.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated training programs for staff, promoting professional growth and team cohesion.
- Developed comprehensive reports for executive leadership, providing insights on operational performance trends.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
Operations Manager
US Army
Fort Hood, TX
03.2017 - 08.2021
- Streamlined operational processes to enhance efficiency and reduce downtime.
- Managed inventory control systems to ensure accurate stock levels and timely replenishment.
- Developed and implemented training programs for new staff on standard operating procedures.
- Coordinated cross-functional teams to optimize workflow and improve service delivery.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations and Facilities Manager
US Army
Fort Scholfield, HI
05.2014 - 03.2017
- Managed facility maintenance schedules to ensure optimal operational efficiency.
- Oversaw vendor contracts, negotiating terms for cost-effective services and supplies.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Coordinated space planning projects to maximize utilization of office environments.
- Conducted regular inspections to identify areas for improvement in facility operations.
- Collaborated with cross-functional teams to support organizational goals through effective facility management.
Instructor - Facilitator
US Army
Fort Jackson, SC
08.2010 - 05.2014
- Designed and implemented lesson plans aligned with curriculum standards.
- Facilitated engaging classroom discussions to enhance student understanding.
- Assessed student performance through evaluations and provided constructive feedback.
- Collaborated with colleagues to develop innovative teaching strategies and materials.
Education
Bachelor of Science - Multidisciplinary Studies
University of Arkansas
Fayetteville, Arkansas, AR05-2013
Skills
- Supervisory & Team Leadership
- Administrative & Office Operations
- Customer Service Excellence
- Performance Management & Evaluations
- Hiring, Training & Staff Development
- Data Collection & Reporting
- Scheduling & Workflow Management
- Policy & Procedure Compliance
- Conflict Resolution & Complaint Management
- Interdisciplinary Team Collaboration
- Secure Communications & Information Handling
- Veteran & Family Support Services
- Employee supervision
- Staff oversight
- Staff development
- Decision-making
- Complex Problem-solving
- Process monitoring and improvement
Certification
- Leadership & Supervisor Development (U.S. Army)
- Administrative Operations & Office Management
- Customer Service & Communication Skills
- Equal Opportunity & Workplace Conduct
- Information Security & Privacy Awareness
Languages
Spanish
Native or Bilingual
Timeline
Deputy Director of Personnel Proponency
US Army
08.2021 - 09.2023
Deputy Director of Religious Affairs
US Army
08.2019 - 08.2021
Operations Manager
US Army
03.2017 - 08.2021
Operations and Facilities Manager
US Army
05.2014 - 03.2017
Instructor - Facilitator
US Army
08.2010 - 05.2014
Senior Supervisor / Operations & Administrative Manager
United States Army
Bachelor of Science - Multidisciplinary Studies
University of Arkansas
ADDITIONAL INFORMATION
- Veteran Preference Eligible
- Experienced working with diverse populations, including Veterans and families
- Proficient in written and spoken English
- Comfortable with extended periods of computer and office work
- Able to adapt quickly to new systems, software, and procedures
- Willing to complete required background investigation, drug screening, and onboarding