Lesly Archila-Lopez
Des Moines,IA
Summary
Dynamic professional with expertise in pharmacy software and customer service, honed at Hyvee Pharmacy. Excelled in enhancing guest satisfaction at Topgolf through empathy and multitasking. Proven ability to collaborate effectively and manage relationships, driving operational efficiency and customer satisfaction through attention to detail and problem-solving skills
Overview
1
1
year of professional experience
Work History
Non Certified Pharmacy Technician
Hyvee Pharmacy
Ankeny
12.2025 - Current
- Learned to operate pharmacy software for prescription processing and record-keeping.
- Supported pharmacists in patient consultations by providing accurate medication information.
- Developed understanding of safety protocols for handling hazardous materials and medications.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Server
Topgolf
West Des Moines, IA
08.2024 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Assisted in training new servers on menu offerings and service protocols for operational efficiency.
- Adapted quickly to changing demands during peak hours, ensuring smooth service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
North High School
Des Moines, IA06.2021
Skills
- Attention to detail
- Problem-solving skills
- Customer service
- Pharmacist support
- Multitasking and organization
- Verbal and written communication
- Empathy and patience
- Team collaboration
- Hospitality service expertise
- Guest engagement
- Strong work ethic
- Relationship management
Timeline
Non Certified Pharmacy Technician
Hyvee Pharmacy
12.2025 - Current
Server
Topgolf
08.2024 - Current
High School Diploma -
North High School