Lesly flores
Carson City,Nv
Summary
Proven team leader and bilingual communicator, excelled in customer service and cash management at Gold Dust West Grille . Demonstrated exceptional professionalism and empathy, ensuring customer satisfaction and efficient transaction handling. Trained new staff, enhancing service standards. Achieved an impressive accuracy level in cash handling, contributing significantly to operational excellence.
Overview
5
5
years of professional experience
Work History
Cashier/ Hostess
Lesly Flores
Carson City, NV
02.2019 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Carson High School
Carson City, NV06.2019
Skills
- Bilingual
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Order Taking
- Cash Management
- Cash register systems
- Professionalism
- Active Listening
- Team Collaboration
- Team Leadership
Languages
Spanish
Professional Working
Timeline
Cashier/ Hostess
Lesly Flores
02.2019 - 02.2024
Carson High School