Ira Skilska
Montclair,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Cashier/ Hostess
Red Eye Cafe
Montclair , NJ
12.2022 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
- Proposed creative concepts for special food and drink offerings.
- Resolved conflicts with staff through effective communication.
- Handled customer inquiries and resolved complaints in a friendly manner.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted servers in bussing tables during busy periods.
Hostess
Jacks Seafood Shack & Oyster Bar
Montclair, New Jersey
06.2022 - 11.2022
- Welcomed guests and organized seating arrangements to optimize table turnover during peak hours.
- Collaborated with servers to efficiently manage waitlists, ensuring timely seating for guests.
- Provided menus and detailed daily specials to elevate overall guest satisfaction.
- Managed incoming phone calls to provide information and assistance to customers.
Waitress/Food Runner
Opera Hotel
Kyiv , Ukraine
02.2022 - 03.2022
- Greeted customers, delivering attentive service to enhance dining experience.
- Refilled guest beverages, maintaining satisfaction and engagement during meals.
- Cleared used dishes and utensils from tables during busy dining periods.
- Assisted in setting up and clearing tables, ensuring a welcoming dining atmosphere.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Barista
Aroma Cava
Kyiv, Ukraine
12.2021 - 02.2022
- Guided customers in selecting menu items tailored to their preferences, enhancing their experience.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Operated cash registers to process customer payments.
- Stocked supplies and ingredients.
- Maintained clean and organized workspace.
- Sliced fruits, vegetables, and meats for food service, and prepared appealing cold snacks.
waitress
Mastro Restaurant
Kyiv, Ukraine
04.2021 - 12.2021
- Took orders for food and drinks and delivered them to guests.
- Solicited guest feedback on food quality, addressed issues, and ensured timely delivery of additional items and beverage refills.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared silverware and arranged food stations and dining areas for optimal guest experience.
- Coordinated take-out orders to streamline service and enhance customer satisfaction.
Hostess/ Cashier
Fiammella Restaurant
Montclair, NJ
11.2022 - 2024
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize seating arrangements.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Handled cash payments and reconciled daily transactions accurately.
- Maintained a clean and organized dining area.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Collaborated with team members to enhance service efficiency.
- Drew a poster for better advertisement.
- Captured video content for social media platforms to engage audiences.
Education
Graduate Certificate - Makeup Artist
MakeupMe Academy
Kyiv, Ukraine01-2021
Bachelor of Arts - Interior And Landscape Design
Salvador Dali Academy
Kyiv, Ukraine07-2020
Skills
- Cash register systems
- Customer service
- Team collaboration
- Employee training
- Verbal/written communication
- Empathy and patience
- Social media engagement
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Professional
French
Elementary
German
Elementary
Spanish
Elementary
Timeline
Cashier/ Hostess
Red Eye Cafe
12.2022 - Current
Hostess/ Cashier
Fiammella Restaurant
11.2022 - 2024
Hostess
Jacks Seafood Shack & Oyster Bar
06.2022 - 11.2022
Waitress/Food Runner
Opera Hotel
02.2022 - 03.2022
Barista
Aroma Cava
12.2021 - 02.2022
waitress
Mastro Restaurant
04.2021 - 12.2021
Graduate Certificate - Makeup Artist
MakeupMe Academy
Bachelor of Arts - Interior And Landscape Design
Salvador Dali Academy