Lesly Fuentes
Pharr,TX
Summary
Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
10.2022 - Current
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Improved patient satisfaction with compassionate care and clear communication about the phlebotomy process.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
Manager
McDonald's Restaurant
07.2015 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Psja North Early College High School
Pharr, TX05.2017
Skills
- Venipuncture
- Patient Care
- Specimen handling
- Decision-Making
- Patient confidentiality
- Patient support
- Medical terminology knowledge
- Quality Control
- Team Leadership
- Time Management
- Verbal and written communication
- Schedule Preparation
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist
CSL Plasma
10.2022 - Current
Manager
McDonald's Restaurant
07.2015 - 03.2021
High School Diploma -
Psja North Early College High School