Lesly Gonzalez
Palmdale,CA
Summary
Driven professional with a proven track record at Autism Learning Partners, enhancing client progress through individualized behavior intervention plans and crisis management. Skilled in data collection and fostering social skills development, demonstrating exceptional critical thinking and active listening. Achieved significant improvements in client satisfaction and engagement through innovative strategies and positive reinforcement.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Autism Learning Partners, Downey CA
09.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Associate Banker
Chase Bank
09.2021 - 09.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Associate
In N Out
10.2018 - 09.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associate In Business - Business Administration
Antelope Valley College
Lancaster, CAN/A - Fashion Merchandise
California State University- Northridge
Northridge, CAHigh School Diploma -
William J. Knight High School
Palmdale, CA05.2018
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Social Skills Development
- Positive Reinforcement
- Skill Development
- Report Writing
- Appointment Setting
- Critical Thinking
- Decision-Making
- Active Listening
- HIPAA Requirements
Languages
Spanish
Professional Working
Timeline
Behavior Technician
Autism Learning Partners, Downey CA
09.2023 - Current
Associate Banker
Chase Bank
09.2021 - 09.2023
Associate
In N Out
10.2018 - 09.2021
Associate In Business - Business Administration
Antelope Valley College
N/A - Fashion Merchandise
California State University- Northridge
High School Diploma -
William J. Knight High School
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