LESLY MACIEL-GOMEZ
Fresno,CA
Summary
Experienced Apple Retail Specialist with 6 years of progressive experience across Sales and Operations, currently serving as a top-performing Operations Expert. Recognized for operational excellence, mentoring and developing team members, and creating learning experiences that strengthen store performance. Brings a whole-store mindset, strong attention to detail, and a passion for inclusion, collaboration, and customer experience. Seeking to contribute at the Lead level by enabling teams, supporting leadership, and driving results through people.
Overview
8
8
years of professional experience
Work History
Operations Expert
Apple Inc.
01.2022 - Current
- Serve as a key operational leader supporting Store Leadership and enabling sales teams through consistent operational readiness
- Act as a role model and mentor for new Operations team members, onboarding and coaching them to meet performance and quality standards
- Design and deliver custom operational curriculum for the Backstage team, empowering team members to educate Managers and Leaders on operational processes
- Create development opportunities for team members by facilitating knowledge-sharing sessions that strengthen cross-functional understanding
- Recognized as a top operational performer, trusted to execute with accuracy, efficiency, and minimal oversight
- Organize and prioritize daily operational workflows to support customer engagement and sales floor efficiency
- Communicate operational priorities, updates, and time-sensitive information clearly to team members and leadership
- Address team member questions and concerns in real time, escalating appropriately to Store Leadership when needed
- Support opening and closing procedures, cash management processes, and operational overrides as required
- Demonstrate adaptability and sound judgment in fast-paced, high-volume environments
- Contribute to an inclusive store culture by fostering respect, curiosity, and collaboration across teams
- Impact: Frequently recognized by the management team for the positive difference in store performance, efficiency, and team confidence when present.
Store Manager
More Than Pizza
02.2018 - Current
- Lead all aspects of daily store operations, including staffing, scheduling, inventory, cash handling, and customer experience
- Hire, train, mentor, and evaluate team members, fostering accountability, growth, and performance
- Resolve customer and employee concerns professionally while maintaining a positive and inclusive environment
- Partner directly with ownership to ensure operational goals, quality standards, and business priorities are met
- Balance operational execution with people leadership in a high-volume, customer-facing environment
Sales Specialist (Sales Floor)
Apple Inc.
01.2019 - 01.2022
Education
Bachelor of Arts - Liberal Studies
California State University
FresnoSkills
- Whole-Store Operational Leadership
- Team Mentorship & Development
- Sales Enablement & Workflow Optimization
- Operational Readiness & Execution
- Customer Experience Excellence
- Training & Curriculum Development
- Performance & Goal Alignment
- Conflict Resolution & Escalation
- Cross-Functional Collaboration
- Inclusive Leadership Practices
Languages
Bilingual: English & Spanish
ADDITIONAL EXPERIENCE
- Server — Fresno Breakfast House
- Sales Associate — Aéropostale
- Host — Red Robin Gourmet Burgers & Brews
- Cashier/Food Prep — Farm Fresh Bowls
ADDITIONAL QUALIFICATIONS
- Fluent in English and Spanish
- Excellent written and verbal communication skills
- Strong attention to detail and organization
- Comfortable working autonomously and taking initiative
- Proven ability to drive results individually and through enabling others
Timeline
Operations Expert
Apple Inc.
01.2022 - Current
Sales Specialist (Sales Floor)
Apple Inc.
01.2019 - 01.2022
Store Manager
More Than Pizza
02.2018 - Current
Bachelor of Arts - Liberal Studies
California State University