Lesly Pena
College Station,Texas
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. From registers at the front counter or in drive through to running and bagging, I can do it all! I am detail-oriented and like to promote new product, I am a food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners, maximizing restaurant sales, and getting client to come back again.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front-of-House
Chick-fil-A
San Antonio, TX
06.2022 - 07.2024
- Resolved customer complaints professionally and with both the company's and customers' best interests in mind.
- Greeted customers as they walked in and answered questions about the new menu items, ingredients used, etc.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit, and also reminded them to scan their points.
- Kept area in stock with all the sauces, lids, cups, and straws when needed.
- Maintained cleanliness of checkout area, including countertops, registers, and floors.
Front-of-House
Whataburger
San Antonio, TX
11.2022 - 08.2023
- Assisted in training new front of house staff members.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Greeted and welcomed guests to the front of house area.
Education
Animal Science
Texas A&M University
College Station, TX05-2027
Biology
Palo Alto College
San Antonio, TX06-2023
Skills
- Product Recommendations
- Customer Service
- Payment Processing
- Cash Register Operation
- Cash Handling
- Staff Training
- Product Knowledge
- Cleaning and sanitizing
- Restocking
Accomplishments
- Top ten student
- Rodeo Scholar
- Reagent's Scholar
Certification
- Certified Mortigage Loan Originator
- Elanco Certified in Animal Science
Languages
Spanish
Native/ Bilingual
Affiliations
- Pre-Vet Society Member
- Saddle and Sirloin Club Member
- Student
- Painter
Timeline
Front-of-House
Whataburger
11.2022 - 08.2023
Front-of-House
Chick-fil-A
06.2022 - 07.2024
Animal Science
Texas A&M University
Biology
Palo Alto College
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Mackenzie BanduraMackenzie Bandura
Emergency Room Technician at St. Joseph's Regional Medical CenterEmergency Room Technician at St. Joseph's Regional Medical Center