Lesly Sierra

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Contributed to maintaining a positive work environment by fostering effective communication among team members.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
• Processed orders on POS system and accepted cash and charge payments.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
• Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
• Trained newly hired employees on routine tasks and customer service.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
• Made change and returned correct cash and coin to patrons.
• Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
• Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
• Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
• Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
• Assisted with preparing salads and cold food items.
• Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.

Sorted through packages

Emptied incoming containers

• Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
• Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
• Demonstrated adaptability and flexibility, taking on additional responsibilities during peak periods to ensure the team met all objectives.
• Managed inventory control, verifying quantities received against invoices and updating system records accordingly.