Lesly Soberano
Peekskill,New York
Summary
Professional in front-end operations with strong background in managing retail environments. Consistent track record of optimizing workflows and enhancing customer satisfaction. Known for collaborative teamwork and adaptability, ensuring smooth operations and impactful results.
Overview
1
1
Language
9
9
years of professional experience
Work History
Non-Perishable Manager
Stop and Shop
08.2023 - Current
- Managed daily operations of non-perishable departments, including inventory, merchandising, product availability and organization
- Led and supervise team member assigning daily tasks
- Ensure department compliance with company standards, safety procedures and sanitation
- CAO and ordering
- Collaborated with vendors to ensure timely delivery of non-perishable goods.
- Analyzed sales data to forecast demand and adjust ordering procedures accordingly.
- Assessed employee performance through evaluations, setting clear goals for improvement when necessary.
Front End CSDH
Stop and Shop
05.2022 - 2023
- Set and improve schedules and workflows to optimize front-end operations.
- Coordinated breaks and monitored customer levels to keep service consistent.
- Collaborated with management to develop strategies aimed at improving overall efficiency within front end department.
- Processed returns and exchanges according to company policies.
- Resolved customer complaints or issues in a timely and professional manner.
- Maintained store readiness with smooth coordination of opening and closing tasks.
- Assisted customers with questions or concerns they had while shopping in the store.
- Maintained clean, well-stocked front end to boost team productivity and enhance customer experience.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Trained new employees on closing responsibilities, policies, and procedures.
- Scheduled staff breaks during closing shifts to maintain productivity levels without compromising service quality.
- Reconciled cash registers and prepared daily sales reports for upper management review.
- Managed daily store closing procedures, ensuring accurate reporting and efficient processes.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
3-12 CSDH
Stop and Shop
05.2019 - 05.2022
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- · Trained new employees on closing responsibilities, policies, and procedures.
- · Scheduled staff breaks during closing shifts to maintain productivity levels without compromising service quality.
- · Reconciled cash registers and prepared daily sales reports for upper management review.
- · Managed daily store closing procedures, ensuring accurate reporting and efficient processes.
- · Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Cashier
Stop and Shop
04.2017 - 05.2019
- Maintained clean, organized, and well-stocked checkout areas.
- Ensured customer satisfaction by quickly processing payments and bagging purchases.
- Engaged customers in pleasant conversation while completing accurate transactions.
- Gave customers full attention and attended to their needs.
- Worked with supervisory team to meet customer needs.
Education
Associate in Science (A.S.) -
College of Westchester
White PlainsSkills
- Customer Service
- Training and mentoring
- Organizational skills
- Time management
- Conflict resolution
- Effective communication
- Teamwork and collaboration
- Problem-solving
LANGUAGE
Fluent in English and Spanish
Timeline
Non-Perishable Manager
Stop and Shop
08.2023 - Current
Front End CSDH
Stop and Shop
05.2022 - 2023
3-12 CSDH
Stop and Shop
05.2019 - 05.2022
Cashier
Stop and Shop
04.2017 - 05.2019
Associate in Science (A.S.) -
College of Westchester