Leslye Katherine Brown
Decatur,GA
Summary
Highly organized Office Administrator with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Practice Manager/Virtual Executive Assistant
Atlanta Center For Self Compassion
Atlanta, GA
04.2023 - 12.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Monitored emails, organized inbox, and prioritized messages for Executive Director.
- Managed electronic records, encompassing data entry and administrative functions related to billing, and accounts receivable.
- Assessed processes, complying with HIPAA regulations.
- Negotiated and executed contracts on behalf of department.
- Completed bi-weekly payroll for 7 employees.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Used content creation tools and digital media to design web sites.
- Optimized email campaigns to increase open and click-through rates.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Office Manager/Digital Marketing Assistant
Private Company
Chamblee, GA
01.2022 - 04.2023
- Ordering, requesting, stocking, and receiving shipments
- Managing phone and email correspondence and handling incoming and outgoing mail and faxes
- Coordinating communications, financial processing, registration, recordkeeping and other administrative functions
- Creating meaningful ongoing relationships with vendors, overseeing contract negotiations
- Overseeing contracts/rental agreements/payments
- Overseeing purchase orders and data entry regarding shipped and received shipments
- Recording merchandise levels and frequently purchasing products to reorder appropriate amounts
- Increasing customer engagement through social media
- Creating printed marketing materials designed to drive campaigns
- Designing graphics, logos, posters, brochures, flyers, ads, and digital invites for marketing purposes, promotions, and the company's website.
Front Desk Receptionist/Customer Service
Hall's flower shop & Garden Center
Stone Mountain
07.2020 - 04.2021
- Assisted customers in person
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Corresponded with customer's via phone and email
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Provided assistance to clients
- Consulted clients on visions for weddings/events
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Office Administrator
Private Counselor
Norcross, GA
01.2015 - 03.2019
- Organized and processed mail
- Faxed, copied, and scanned documents
- Kept up-to-date records on Patient files
- Welcomed patients
- Answered phones took messages and directed visitors
- Handled payments
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Scheduled patients for appointments and maintained master calendar.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Managed company schedule to coordinate calendar and arrange travel.
Education
College Degree - Biology
12.2021
High School -
05.2013
Skills
- Office Administration
- Verbal and written communication
- Customer Service
- Call Management
- Schedule Management
- Business Correspondence
- Administrative Support
- Supply Management
References
Alexander Saavedra - Former Manager
818-536-3023
alex@eyeballhouse.com
Deanna Moody - Former Manager
678-779-0347
dtmoody8@gmail.com
Lee Williams - Former Manager
678-469-8124
dearmrswilliams@gmail.com
Timeline
Practice Manager/Virtual Executive Assistant - Atlanta Center For Self Compassion
04.2023 - 12.2023
Office Manager/Digital Marketing Assistant - Private Company
01.2022 - 04.2023
Front Desk Receptionist/Customer Service - Hall's flower shop & Garden Center
07.2020 - 04.2021
Front Office Administrator - Private Counselor
01.2015 - 03.2019
Georgia State University - College Degree, Biology
TNT Academy - High School,