Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesly P. Lopez Ochoa

Vallejo,CA

Summary

My name is Lesly Lopez I am 22 years old, a very hard working woman. I like to take on challenges and maintain a strong foundation of discipline and integrity. Very fast learner and friendly personality to work with. On my free time I like to play soccer, athletic development by playing soccer for over a decade from ages 9 to 20.

Overview

5
5
years of professional experience

Work History

Restaurant Supervisor

Ssp America
07.2022 - Current
  • Supervised daily operations to ensure efficient service and quality standards
  • Coordinated inventory management processes, optimizing stock levels and reducing waste.
  • Implemented training programs that improved employee performance and enhanced team collaboration.
  • Monitored compliance with health and safety regulations, ensuring a safe dining environment.
  • Resolved customer complaints promptly, improving satisfaction and providing positive dining experience.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Provided coaching for employees, nurturing professional growth opportunities within the organization.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • I have my food handling certification, and am highly skilled in multitasking, problem-solving, and supporting team members to maintain smooth daily operations.

Wearhouse

Amazon
01.2023 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

Metro by T-Mobile
08.2020 - 12.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Organized merchandise displays to optimize visual appeal and accessibility for customers.
  • Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Tennyson High School
Hayward, CA
06.2021

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Food safety compliance
  • Fast learner
  • Cash handling
  • Point of sale POS software

Languages

Spanish
Professional Working

Timeline

Wearhouse

Amazon
01.2023 - 06.2023

Restaurant Supervisor

Ssp America
07.2022 - Current

Sales Associate

Metro by T-Mobile
08.2020 - 12.2022

High School Diploma -

Tennyson High School