Lesly P. Lopez Ochoa
Vallejo,CA
Summary
My name is Lesly Lopez I am 22 years old, a very hard working woman. I like to take on challenges and maintain a strong foundation of discipline and integrity. Very fast learner and friendly personality to work with. On my free time I like to play soccer, athletic development by playing soccer for over a decade from ages 9 to 20.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Ssp America
07.2022 - Current
- Supervised daily operations to ensure efficient service and quality standards
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Implemented training programs that improved employee performance and enhanced team collaboration.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment.
- Resolved customer complaints promptly, improving satisfaction and providing positive dining experience.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Provided coaching for employees, nurturing professional growth opportunities within the organization.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- I have my food handling certification, and am highly skilled in multitasking, problem-solving, and supporting team members to maintain smooth daily operations.
Wearhouse
Amazon
01.2023 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Metro by T-Mobile
08.2020 - 12.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized merchandise displays to optimize visual appeal and accessibility for customers.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Tennyson High School
Hayward, CA06.2021
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Food safety compliance
- Fast learner
- Cash handling
- Point of sale POS software
Languages
Spanish
Professional Working
Timeline
Wearhouse
Amazon
01.2023 - 06.2023
Restaurant Supervisor
Ssp America
07.2022 - Current
Sales Associate
Metro by T-Mobile
08.2020 - 12.2022
High School Diploma -
Tennyson High School