Leslyn Smith
Jackson,MS
Summary
My goal is to further my knowledge, education, experience, and be an agent of social change so that I may help to improve my community and give youth in my community many of the opportunities afforded to me. Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations.
Overview
8
8
years of professional experience
Work History
Monogram/Programs Specialist
GE Appliances
06.2023 - Current
- Monogram/Programs Specialist is chiefly responsible for providing World Class problem resolution services to Monogram and GE Appliances Consumers
- I receive, investigate, document, and resolve Customer and Consumer concerns with highest focus on quality service and consumer satisfactions
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Consumer Relations Advocate
GE Appliances
08.2022 - 06.2023
- As a Consumer Relations advocate, I assist inbound customers by advocating for a satisfactory resolution within internal departments
- I receive, investigate, document and resolve customer and consumer concerns with highest focus on quality service and consumer satisfaction
Assistant Manager
Dollar General
05.2020 - 08.2022
- As an assistant manager you will responsible for providing exceptional service to our customers
- A key priority includes assisting the Store Manager in the daily operation of the store
- Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dispatch Supervisor
UPS
01.2022 - 05.2022
- Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
- Supervisors typically work Monday through Friday however; weekend work may be required based upon location and business needs
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
911 Dispatcher
Jackson Police Department
02.2021 - 12.2021
- Receive emergency service calls from the public requesting police or other emergency services; determine nature, location, and priority of emergency; enter the appropriate information in computer and forward calls to the dispatcher
- Answer non-emergency calls for assistance and refer to appropriate department or agency; answer calls for maintenance service emergencies during evenings, weekends and holidays
- Use the telecommunications system to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies
- Enter, update and retrieve information from NCIC relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information
- Receive, process, and transmit information by teletype to Federal, State, and local government agencies
- Receive respond to and document requests for warrants and Division of Motor Vehicles print-outs; verify, type and file warrants; document vehicle impound information
Project Leader
Youth Leader
06.2017 - 05.2021
- Through creative community engagement, students construct narratives that shift the perceptions of young people, actively creating new possibilities for upcoming generations of young Mississippians
- Key goals of YMP are to reduce school dropouts, inspire more first-generation college students, and bridge the workforce skills gap by preparing teenagers for an evolving work environment with 21st-century jobs
Event Assistant
Jackson Free Press
09.2019 - 05.2020
- Attended meetings and acted a second point of contact for people throughout the office
- Help plan all the events that the company had
- When there weren’t any events to plan, acted as the assistant throughout the office.
Social Work Student Intern
Chandler and Associates, LLC.
06.2024 - 01.2025
- Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
- Worked hand in hand with the director and assistant director of the Psychosocial Rehabilitation Program.
Education
Bachelor of Arts - Social Work
Walden University
Minneapolis, MN01.2025
Community College -
Hinds Community College
Utica, MS07.2021
Youth Champions Initiative -
Rise Up Youth Champions Initiative
Los Angelos, CA08.2019
High School -
Callaway High School
Jackson, MS05.2019
Skills
- Communication Skills
- Personnel training and development
- Organization Skills
- Flexible Scheduling
- Team Player
- Strong organizational skills
- Time management
- Energetic Work attitude
- Employee Scheduling
- Excellent Multi-tasker
- Resolution-oriented
- Team Supervision
- Issue Resolution
- Customer relations
- Documentation management
Timeline
Social Work Student Intern
Chandler and Associates, LLC.
06.2024 - 01.2025
Monogram/Programs Specialist
GE Appliances
06.2023 - Current
Consumer Relations Advocate
GE Appliances
08.2022 - 06.2023
Dispatch Supervisor
UPS
01.2022 - 05.2022
911 Dispatcher
Jackson Police Department
02.2021 - 12.2021
Assistant Manager
Dollar General
05.2020 - 08.2022
Event Assistant
Jackson Free Press
09.2019 - 05.2020
Project Leader
Youth Leader
06.2017 - 05.2021
Bachelor of Arts - Social Work
Walden University
Community College -
Hinds Community College
Youth Champions Initiative -
Rise Up Youth Champions Initiative
High School -
Callaway High School
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