Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Fugate

Jackson

Summary

I am a dedicated and experienced Customer Care Representative with a proven track record of delivering exceptional service in a remote environment. I am skilled in managing over 50 high-volume calls, emails, and live chats daily while utilizing CRM software to track interactions and enhance customer satisfaction. I am a strong communicator and problem solver adept at fostering relationships and working both independently and collaboratively in fast-paced settings. I am passionate about providing top-notch support and creating lasting customer connections.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CSA - INBOUND WAH

GE Appliances-Bodewell
04.2025 - Current
  • Handle high-volume calls while simultaneously handling multiple online applications.
  • Take ownership in resolving escalated customer concerns, complaints, following the outlined steps to resolve issues, and data management.
  • Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
  • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians.
  • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.


CSR INBOUND WAH

Foundever: The Vitamin Shoppe
11.2017 - Current
  • Manage 50+ high-volume of inbound and outbound customer calls using empathy; assurance and resolution.
  • Adhere to strict quality control policies and procedures during customer interactions.
  • Create impactful relationships with customers and improve business development with product knowledge.
  • Daily strong communication; listening skills to interact with customers via phone, email and online chat.
  • Enhance customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

CSA

Rite Aid
07.2007 - 07.2017
  • Finalized transactions on the cash register and provide exceptional customer service.
  • Provided product knowledge, answering customer inquiries, and handling customer complaints.
  • Demonstrated product knowledge to provide detailed information about products and services that increased sales.
  • Participated in developing marketing campaigns targeted at increasing sales volume by from new and existing customers.
  • Monitored inventory, and maintained a clean and organized store environment.

Education

Associate in Science (A.S.) - IECE

Lees Campus of HCC
05.2003

Skills

  • Account Management
  • Call Center
  • CRM Software
  • Customer Service
  • Data Entry
  • Documentation
  • Problem Solving
  • Salesforce
  • Time Management
  • Communication
  • Order Processing
  • Quality Control

Certification

  • Conceirge Dept Training, Apr 2025 - May 2025, Bodewell
  • Certificate, Jun 2016, National Career Readiness
  • Certificate, Jun 2016, National Retail Federation
  • Certificate, Jun 2016, Teleworks USA

Timeline

CSA - INBOUND WAH

GE Appliances-Bodewell
04.2025 - Current

CSR INBOUND WAH

Foundever: The Vitamin Shoppe
11.2017 - Current

CSA

Rite Aid
07.2007 - 07.2017

Associate in Science (A.S.) - IECE

Lees Campus of HCC

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