Lesly Vanessa Osorio Saldarriaga
Easton,PA
Summary
As a newly arrived CX designer in the United States, I'm eager to embrace new experiences, learn and grow professionally. known for attention to detail, teamwork skills and adaptability. Eager ti explore new opportunities and make a positive contribution to the Word environment in this exciting new chapter of my career.
Overview
11
11
years of professional experience
Work History
Customer Experience Designer
Tuya S.A
09.2021 - 02.2024
- Desing and redesing of interactions (CX).
- Support and follow-up on action plans to improve experience indicators.
- Support in explorations with customers.
- Training in exploration methodologies.
- Develop design action for product, channel or interations.
- Experience recovery strategies.
- Copywriting.
- Mobilization of experience-centricity in the culture.
Customer Service Manager
IRIS NEOFINANCIERA
02.2017 - 09.2021
- Administration of the Colombian financial consumer service system.
- Service culture strategies.
- PQRS and customer satisfaction KPIs.
- Management of customer service channels.
- Coordination of service level agreements (SLAs).
- Teamwork coordination.
Production Technician
Suratex S.A
02.2013 - 04.2014
- Performed quality control checks on products to ensure compliance with standards.
- Collaborate with the production team to meet daily production targets and quality standards.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Assist in inventory management by accurately recording material usage.
- Participate in continuous improvement iniciatives to optimize production.
Education
Associate of Business Administration -
Institución Universitaria Salazar Y Herrera
Medellín, Colombia02-2020
Skills
- Analytical Skills
- Vendor relationships
- Collaboration skills
- Client satisfaction
- Design strategy
- Project Presentations
- Equipment Configuration
- Production Optimization
Timeline
Customer Experience Designer
Tuya S.A
09.2021 - 02.2024
Customer Service Manager
IRIS NEOFINANCIERA
02.2017 - 09.2021
Production Technician
Suratex S.A
02.2013 - 04.2014
Associate of Business Administration -
Institución Universitaria Salazar Y Herrera
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