Years of professional experience in logistics.
Philip Trumbull
Savannah,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
Work History
Customer Experience Designer
Coastal Logistics Group
Garden City, GA
10.2019 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
2nd Shift Lead
Coastal Logistics Group
Garden City, GA
08.2017 - 10.2019
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shipping and Receiving Clerk
Coastal Logistics Group
Garden City, GA
06.2015 - 08.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
No Degree - Business
Georgia Southern University
Statesboro, GASkills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Information Updates
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Team Management Experience
- Customer Account Management
- Efficient and Detail-Oriented
- Excellent Attention to Detail
Timeline
Customer Experience Designer
Coastal Logistics Group
10.2019 - Current
2nd Shift Lead
Coastal Logistics Group
08.2017 - 10.2019
Shipping and Receiving Clerk
Coastal Logistics Group
06.2015 - 08.2017
No Degree - Business
Georgia Southern University
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