Lester Banegas
1107 Bayou Cir Galveston,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Restaurant Server
IHOP
07.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Fast Food Manager
McDonald's
05.2020 - 03.2022
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Ball High School
Galveston, TX05.2023
Skills
- Memory retention
- Service prioritization
- Guest Relations Management
- Performance Improvement
- Team Player
- Adaptable and Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Server
IHOP
07.2022 - Current
Fast Food Manager
McDonald's
05.2020 - 03.2022
High School Diploma -
Ball High School
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